Hotel Manager

Kendrick Recruitment is currently seeking a Hotel Manager for a luxury boutique hotel based in Ballito. This role offers an exciting opportunity to be part of an exceptional 5-star hospitality environment, supporting the General Manager in ensuring all departments deliver consistent, high-quality guest experiences.

The ideal candidate will be a dynamic leader with a hands-on approach and a commitment to excellence, able to coordinate across departments and maintain the highest service standards throughout the property.

Key Responsibilities:

General Operations:

• Support the General Manager with the day-to-day operations of all hotel departments
  

• Monitor implementation of service standards and ensure protocol and etiquette appropriate to a 5-star environment
  

• Maintain a visible presence with both staff and guests
  

Front Office:

• Oversee smooth running of reception and front office areas
  

• Ensure professional check-in and check-out procedures
  

• Manage guest relations, including VIP and special requests
  

• Ensure accurate reservation records and guest billing
  

• Handle guest feedback and complaints promptly and effectively
  

Food & Beverage:

• Ensure a high standard of service delivery and guest satisfaction
  

• Collaborate with the Head Chef to maintain a quality food offering
  

• Engage with guests during mealtimes and manage event enquiries
  

• Oversee inventory control and accurate billing processes
  

Housekeeping:

• Maintain exceptional cleanliness and presentation of rooms and public areas
  

• Conduct regular property walks and room checks
  

• Monitor stock levels and linen quality, including logging of spoilage
  

Maintenance:

• Log and follow up on all maintenance issues
  

• Ensure systems are in place to track and complete repairs timeously
  

Health & Safety:

• Oversee monthly health & safety audits and ensure issues are addressed
  

• Conduct committee meetings and maintain relevant documentation
  

Human Resources:

• Assist with recruitment, onboarding, and training of staff
  

• Ensure accurate records are maintained on HR systems
  

• Monitor staff files and support employee relations as needed
  

Administration:

• Ensure compliance with operational controls, policies, and SOPs
  

• Work closely with department heads to meet business objectives
  

• Monitor and manage costs, budgets, and staff rosters
  

• Submit accurate reports and support internal communications
  

Requirements:

• Diploma in Hotel Management or related qualification
  

• Minimum 2 years' experience in a Hotel Manager role, preferably within a luxury environment
  

• Fluent in English (written and spoken); a second official South African language is beneficial
  

• Strong leadership and interpersonal skills
  

• Proficient in Microsoft Office and hotel management systems (e.g. Opera, ESS)
  

• Able to work flexible hours and stand for extended periods
  

Desired Attributes:

• Committed to service excellence and guest satisfaction
  

• Calm, composed, and solutions-driven under pressure
  

• Confident leading small operational teams
  

• High attention to detail and a proactive approach
  

• Emotionally mature and professional at all times
  

This is a fantastic opportunity for an experienced hospitality professional looking to grow their career in a luxurious and refined setting. Interested candidates are encouraged to submit their CVs to apply.