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LEVEL 2 – TOP-TIER IT SUPPORT ADMINISTRATOR - Urgently needed
Milani IT Thursday, 04 December 2025 1
On-site
Job Summary
Company Overview A leading South African microlending company using modern digital platforms to deliver fast, fair, and secure credit solutions. Join a tech-forward team focused on innovation, compliance, and excellent customer service. Role Overview We are hiring a Level 2 IT Support Administrator to handle escalated technical issues, support critical systems, and maintain stable IT operations in a fast-paced environment. Key Responsibilities Resolve Level 2 hardware, software, and network issues. Support Windows, macOS, Linux, AD, Azure AD, and Microsoft 365. Maintain CRM, VoIP, telephony, and call center systems. Troubleshoot networks (LAN/WAN, VPN, firewalls, switches). Manage servers, backups, patches, and updates. Implement IT security best practices. Deploy/maintain routers, switches, Wi-Fi, printers. Work with vendors on escalations. Handle IT asset management and documentation. Requirements 3–5+ years IT support experience. Strong knowledge of TCP/IP, DNS, DHCP. Experience with VoIP (Avaya/Cisco), VMware/Hyper-V, and Azure/M365. Strong diagnostics, communication, and SLA-driven support skills. Preferred A+, N+, Security+, MCSE/MCSA, CCNA or Azure certifications. Experience in call centers/enterprise IT. Strong cybersecurity awareness. IT Diploma/Degree. 4–6 years' experience and advanced troubleshooting skills. What We Offer Competitive salary Growth and certification support Modern technology environment Supportive team cultureError!
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