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Junior Level 1 - IT Support Technician
STIR Collective Thursday, 19 March 2026 1Job Summary
JOB PURPOSE We are seeking a motivated IT Support Technician to help keep our computers, software, and networks running smoothly. You’ll provide hands-on support to our team, solve technical problems, and make sure everyone can work without interruptions. DUTIES AND RESPONSIBILITIES User Support • Help staff with computer, software, and network issues. • Provide support both on-site and remotely. • Track and resolve support requests quickly. Hardware & Software • Set up and maintain PCs, laptops, printers, and other devices. • Install and update software and operating systems. • Perform routine maintenance to prevent problems. Network & Security • Assist with basic network issues (Wi-Fi, LAN, internet). • Support user accounts and permissions. • Apply security updates and antivirus protection. Administration & Documentation • Keep records of IT equipment and setups. • Update guides and help documents for users. • Help with IT stock and purchases. QUALIFICATION & EXPERIENCE • Grade 12 (Matric) • IT certification or qualification (A+, N+, MCSE, or equivalent preferred) • 1–3 years of IT support or helpdesk experience • Good problem-solving and communication skills • Valid driver’s licence (advantageous) • Basic understanding of Windows 10/11, device settings, and common desktop applications. • Fundamentals of Microsoft 365 (Outlook, Teams, OneDrive) and email/calendar basics. • Knowledge of computer hardware (RAM, SSD, peripherals) and safe handling. • IntroductoryError!
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