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3rd Line Service Desk Engineer - Great Opportunity!
Protea Placements Thursday, 29 October 2026Job Summary
3rd Line Service Desk Engineer Knysna, WC Market Related Salary A specialised IT services company is looking for an experienced 3rd Line Service Desk Engineer to join its team in Knysna. This is a full-time, on-site position suited to a highly skilled IT professional with strong technical troubleshooting abilities, advanced Microsoft 365 administration experience, and in-depth knowledge of networking and infrastructure. Requirements Minimum of 5 years' hands-on technical IT experience, preferably within a managed services environment At least 3 years' experience administering and supporting Microsoft 365 environments Strong experience with Exchange Online, SharePoint, Microsoft Teams, Intune and Entra ID Solid networking knowledge, including TCP/IP, DNS, DHCP, VLANs, VPNs, routing, switching and wireless technologies Proven experience configuring, managing and troubleshooting firewalls, with FortiGate experience highly advantageous Strong technical support and troubleshooting skills across hardware, software, networks and IT services Experience diagnosing and resolving complex technical escalations Knowledge of fibre connectivity, wireless networks and network infrastructure Experience working within a managed services or service desk environment.Error!
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