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SOC Manager (Operations & Governance Lead) - Immediately required
Securejedi Tuesday, 09 December 2025 1Job Summary
Reporting To: Program Director Role Level: Management Role Purpose The SOC Manager is accountable for day-to-day SOC operations, SLA delivery, quality assurance, and regulatory/compliance alignment. The role ensures a stable, auditable, and customer-aligned SOC service across all tenants. Key Responsibilities: Own SOC operational performance: staffing, shift planning, quality control, and escalations. • Ensure SLA and KPI compliance (MTTD, MTTR, availability, escalation timelines). • Maintain SOC processes, runbooks, and continuous-improvement backlog. • Lead service governance with customers: monthly reviews, reporting, and risk discussions. • Coordinate with partners for 24/7 coverage and specialist escalation. • Oversee SIEM/XDR platform health, onboarding, and change control. • Prepare for audits and maintain ISO27001/POPIA operational evidence. Minimum Requirements Experience: 6–10 years in SOC operations including at least 2–3 years leading teams. Technical / Domain Skills: • Strong SOC workflow ownership and incident-management expertise. • Working knowledge of SIEM/XDR/MDR platforms and content tuning lifecycle. • Familiarity with ISO27001 controls, POPIA, and service governance. Platform Experience: Experience on Fortinet SIEM/XDR/MDR is advantageous, but other enterprise SIEM/XDR/MDR platforms are equally acceptable (e.g., Microsoft Sentinel/Defender, Splunk, QRadar, ArcSight, LogRhythm, Palo Alto Cortex, CrowdStrike, Rapid7, etc.). Certifications (Preferred): FortError!
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