Job Summary
Qualification- Matric / Senior Certificate
- Bachelor’s degree preferred
- CRICE Accreditation
- At least 5 years medical industry sales experience with a proven track record first line technical experience
- Valid drivers license
- Experience in selling Consumables & Capex products
- Good understanding of hospital CSSD & Theatre environment
- Position will require some overnight travel
- Valid Code B Drivers licence
- Good technical proficiency for first line servicing and repairs
- Computer literacy: (MS Windows, MS Office as a minimum and experience in a CRM package)
- Good communication skills, people orientated, good time management, organised, methodical and able to work under pressure, accurate, self-motivated.
- Has undergone selling skills training.
- Key competencies
- Critical thinking and problem-solving skills
- Planning and organization
- Decision making
- Be Proactive
- Effective communication and teamwork skills
- The ability to plan ahead and deal with unexpected changes
- Effective conflict management
- Analyses sales territory from a geographic and business potential viewpoint
- Identifies Key Personnel in all targeted accounts
- Identifies product usage and competitor activities in all targeted accounts
- Pre-plans each sales call taking into account past history, competitor activity and marketing objectives
- Plans and achieves objectives for quarterly sales campaigns
- Focuses on the selling of company's consumable & capital CSSD products to new accounts & seeks opportunities to increase sales with existing customers
- Conducts regular sales calls to develop customer relationships and to follow up on leads
- Gets actively involved in capital equipment demos
- Follows up on all quotes in the Sales territory & reports on competitor models, pricing etc. in the case of lost quotes
- Assists with new installations & gives in-service training
- Completes Specific Objectives quarterly
- GoldMine is used as the primary tool for all customer information and for the tracking of dales opportunities
- Completes customer satisfaction surveys for all equipment installed in hospitals
- Completes customer complaint forms for any complaints or product issues in market and investigates the issues in order to resolve optimally
- Regularly reports on all customer activities, changes in competitive conditions and significant problems
- Upon training, demonstrates mastery of the hospital’s decontamination process
- Liaises with Customer Service Department to keep updated on all issues
- Promotes company products and interacts with customers at congresses, forums and workshops
- Performs Ad Hoc marketing projects
- Attends and participates in sales and other company meetings when required
- Service & Repair
- Technical Assessment & Reporting
- Installation & Commissioning
- Annual Maintenance
- Warranty Management
- Technical Proficiency
- Assist in maintain the Health & Safety principles of the organization.
- Work within the Company's Quality Management System. Ensure that the appropriate QMS documentation is always used, and that document version controlled and maintained.
- Documentation of NCA’s and AR’s where relevant
- Best Practices – Improve processes and policies in support of organisational goals.
- Formulate and implement departmental policies and procedures to maximise output.
- Monitor adherence to procedures.
- Administrative excellence.
About
Objective Personnel is a professional recruitment partner and placement agency that has been making it’s mark on the industry for over 40 years. The company boasts a highly stream-lined service that offers its clients the freedom to focus on running their businesses while Objective Personnel deals with recruitment. Objective Personnel is well suited to filling any vacancy, from entry level to the CEO, and everything in between. If your business has employment opportunities that need filling, Objective Personnel will help you fill them with competent and qualified screened candidates. Situated near Johannesburg, Objective Personnel focuses on the whole of South Africa.
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