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Job Summary
Our client delivers seamless customer communication and experience solutions for major brands. As a Client Services Manager, you will oversee onboarding, day‑to‑day client interaction, service performance, and accurate billing. You will work alongside technical teams to resolve complex issues, strengthen client relationships, and drive continuous improvement.
Apply now!
For more exciting IT vacancies, please visit: www.networkrecruitmentinternational.com I also specialise in recruiting in the following:
For more information, contact:
Mfundo Mthembu
IT Recruitment specialist
Connect with me on LinkedIn!: www.linkedin.com/in/mfundo-mthembu-614413200
Key Responsibilities
- Manage the full client relationship, ensuring strong communication, expectation setting, and service oversight.
- Drive initiatives that grow client revenue and improve service delivery.
- Oversee project implementations, ensuring smooth handover and clear communication.
- Address support issues and collaborate with technical teams to resolve complex problems.
- Interpret KPIs, SLAs, contracts, and provide insights that support client growth.
- Advocate for the client internally and represent company interests to the client.
- Maintain accurate client information in OPACS/ERP systems.
Job Experience & Skills Required
Education
- Bachelor’s degree (non‑negotiable).
Experience
- Minimum 2 years’ experience using a case management system (Salesforce preferred).
- Strong customer service experience across multiple SaaS products.
- Proven ability to manage complex client issues and relationships.
- Experience in 3PL environments, especially with premium brands, is highly advantageous.
- Background in Continuous Improvement and Project Management recommended.
Skills
- Excellent communication and client‑facing skills.
- Strong analytical and problem‑solving ability.
- Highly proficient in Word, Excel, PowerPoint, and Outlook.
- Able to work in a fast‑paced, high‑pressure environment with composure and professionalism.
Apply now!
For more exciting IT vacancies, please visit: www.networkrecruitmentinternational.com
- Software Developers
- Data Analysts
- IT Support Technicians
- Test Analysts
- DevOps Engineers
For more information, contact:
Mfundo Mthembu
IT Recruitment specialist
Connect with me on LinkedIn!: www.linkedin.com/in/mfundo-mthembu-614413200
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