Prosci change management certification or designation (or equivalent change certifications)
At least 5 years of experience applying change management principles, methodologies, and tools for implementing change programs
Experience in Culture transformation, digital programs, banking industry rollouts or technical Programme implementation would be beneficial
A highly organized, energetic, and creative change professional
Ability to handle ambiguity and can be flexible in their approach
Strong analytical and problem-solving skills
Excellent written and verbal communication skills with outstanding attention to detail
An amazing communicator, who has impactful presence and can easily simplify messaging, and incorporate storytelling
In this position, the Change Manager will execute the strategy that makes complex change easy for our impacted users and stakeholders. You will conduct impacts analysis to help develop and execute the change management strategy and plan, working with project teams and business partners who are eager to make change happen.
Your change management plans will guide business partners to achieve operational success and drive adoption for end-users. Key to this role is your ability to build cross-function relationships, apply critical thinking, and take the initiative to drive results.
As a Change Management Manager, you will use influence and innovation to maximize change adoption and ensure a positive end-user experience for changes impacting people, process, and technology.
Other change management roles and responsibilities are referenced below.
Key Change Manager Responsibilities
Create or significantly contribute to change enablement strategies and plans, including training and communications
Conduct effective change impact assessments, readiness assessments, and stakeholder analysis
Define, plan, and execute change management plans to support communication and transition activities
Develop, deliver, and manage communication, stakeholder, training, engagement, adoption, and resistance management plans
Integrate change management activities into project plans
Ensure that information is communicated to impacted audiences throughout the duration of the program
Manage stakeholder relationships
Define and measure success metrics and monitor change progress
Collaborate with project teams to ensure the successful execution of the end-to-end change management strategy