Job Summary
IT Technician / Supervisor is Required by an IT Company in Pretoria.
Serving as a senior technical support resource within the business as well as to take ownership of our workshop operations.
Oversee the daily running of the workshop and coordinate technician activities.
Allocate jobs to technicians according to priority, deadlines, and skill level.
Monitor all devices and jobs in the workshop, ensuring clear visibility of job status, next actions, and outstanding dependencies.
Ensure repairs, setups, diagnostics, and client-related technical work are progressing efficiently and within acceptable turnaround times.
Follow up on stalled or delayed jobs and proactively address workflow bottlenecks.
Act as a senior escalation point for desktop, laptop, printer, networking, Microsoft 365, and general business IT support issues.
Perform hands-on diagnostics, configuration, troubleshooting, repair, and setup of end-user devices and related equipment.
Provide support across client environments including Microsoft 365, shared infrastructure, networking, printers, backups, and basic server-related matters.
3 to 5 years’ experience in IT support, desktop support, workshop support, or MSP support.
Strong practical experience with Windows desktops, laptops, peripherals, printers, and general office IT troubleshooting
Please send detailed CV in Word Format, stipulating last salary and reason for leaving last Company