1 IT/Computer Technician jobs in Durban on Job Mail

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JUNIOR BUSINESS ANALYST

Durban

05 July 2022

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JUNIOR BUSINESS ANALYST

Secondments Tuesday, 05 July 2022 2

IT/Computer - IT/Computer Technician

Durban

CONTRACT

Job Specification
Company
Reference Number JHB001492/Milli

Job Summary

KEY PERFORMANCE AREAS:
Understand the Concur user requirements
❖ Attend to user queries raised via the Concur helpdesk email function
❖ Determine the most appropriate method to assist users in understanding the system
❖ Establish and roll out campaigns to increase user adoption
❖ Create and roll out user surveys and address feedback items
❖ Advise the Concur technical team on any strategies or efficiencies that should be built into the system where possible
❖ Report back to management on user interaction with the system and progress with applied change management strategies
❖ Issue communication companywide or to selected user groups on Concur updates
❖ Any other administrative work item to assist the Concur team in achieving its objectives
❖ Preparation and update of Concur system training material
❖ Execution of training
❖ Creating documentation to handover systems knowledge to business and IT
❖ Creation of SOPs post system go live for sub deliverable projects
❖ Assist technical team in documenting processes for new developments under Concur project
❖ Investigation of problem areas

QUALIFICATIONS AND EXPERIENCE:
Accounting/IT related degree.
❖ Super-user level ability with an ERP system – preferably SAP.
❖ Advanced computer literacy (MS Excel, Word, MS Visio etc.)
❖ System and business process flowcharting ability.
❖ Accounting and management accounting knowledge
❖ Documentation experience
❖ Conflict resolution.
❖ Negotiation facilitation.
❖ Ability to lead meetings.
❖ Interfacing with all staff levels

COMPETENCIES:
❖ Situational awareness.
❖ Balanced and rapid decision making.
❖ Integrity (admit mistakes and avoid hiding problems).
❖ Planning
❖ Innovative ideas (enhance documentation and make it more practical in order to add value).
❖ Appropriate judgement (exercise judgement in the exclusion or inclusion of information).
❖ Perseverance + assertiveness (complete tasks even when User input is sporadic).
❖ Prioritisation (deal with more than one project activity/problem at the same time)
❖ Strong communication skills (providing and receiving feedback, coordination). Must have a good
command of the English language and speak/write English very clearly.

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1 IT/Computer Technician jobs in Durban on Job Mail

JUNIOR BUSINESS ANALYST

Job Summary

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