Job Summary
Medical Receptionist/ Front Desk Coordinator needed in Hyde Park.
They serve as the first point of contact in a healthcare facility, performing a wide range of administrative and clerical tasks to ensure the smooth operation of the practice.
REQUIREMENTS:
- Certification in Medical Office Administration
- 2 - 6 years of working experience in a busy Medical Practice/ Clinic is ADVANTAGEOUS
- Systems EXPERIENCE – ChiDesk, myMps, Goodx Web, Cliniko, with good Administrative skills
PATIENT & VISITOR INTERACTION
- Welcome and greet patients and visitors professionally and warmly.
- Answer phones, transfer calls, and respond to inquiries in person, by phone, and through written communications.
- Help patients with administrative and scheduling questions.
- Assist patients with the intake process and manage patient check-in and check-out.
- Communicate with insurance companies regarding billing and claims.
- Handle patient payments and provide receipts.
ADMINISTRATIVE & CLERICAL TASKS
- Schedule appointments, coordinate follow-ups, and manage cancellations.
- Maintain accurate and up-to-date patient records and files.
- Handle and distribute incoming mail, correspondence, and deliveries.
- Process prescriptions and other medical documents.
- Maintain office inventory by ordering and stocking supplies.
FINANCIAL & BILLING DUTIES
- Process patient billing and payments, and maintain financial records.
- Verify insurance information and file claims with third-party payers.
COMMUNICATION & COORDINATION
- Notify healthcare providers of patient arrivals.
- Facilitate communication between patients, providers, and other staff.
- Relay messages and information to doctors, nurses, and other staff.