Job Summary
Duties:
- Investigate, analyze, resolve and advise on support issues in a business application support environment
- As Senior Application Support Specialist, you will be responsible for providing 1st & 2nd line production support on software applications and systems (like Portia, Xplan, Papertrial, Hermes and others)
- Communicate with end users and other support teams to notify of system incidents and resolution thereof
- Liaise with vendors to ensure problem resolution on various applications
- Work with project teams to investigate complex issues, identify and implement solutions
- Work in partnership with other departments ensuring correct exchange of knowledge and successful transition of developments into production
- Maintain appropriate levels of technical and procedural documentation
- Adhere to appropriate departmental procedures and practices (such as auditing requirements, control procedures and incident management procedures)
- Testing of new applications or upgrades
- Facilitate system audit processes
- Conduct system monitoring
- Communicate with end users and other support teams to notify of system incidents and resolution thereof
What will make you successful in this role?
- Experience of Windows platforms & basic networking & web technology
- Experience with Microsoft Windows and SQL server knowledge with practical experience
- SQL scripting skills
Qualification & experience:
- Tertiary qualification (in Commerce, Business, IT or Computer Science).
- Experience as an Application Support Analyst vital
- ITIL
Knowledge and skills:
- Experience of Windows platforms & basic networking & web technology
- Experience with Microsoft Windows and SQL server knowledge with practical experience
- SQL scripting skills w
- Excellent communication skills [English/Afrikaans] both written and verbal
- Financial Service / Stockbroking experience essential
- Personal qualities
- Strong numerical orientation
- High attention to detail
- Strong communicator and team player
- Organised with a strong client focus
- Process-driven
- Accurate and detail-oriented
- Critical and analytical capability
- Ability to perform well under pressure and show maturity, confidence and resilience
- Excellent listening, communication and interpersonal skills
- Pro-active approach to work, clients, problem solving and innovation
- Learning agility and curiosity
- Assertive
- Passionate ownership for results
- Relationship management and networking with stakeholders and service providers
Kindly regard your application as unsuccessful if you have not heard from the agency within 2 weeks.
