Join Our Team and Deliver Exceptional Personal Insurance Service!

Summary of the Role

Are you an experienced insurance professional passionate about delivering top-tier personalised underwriting services? We’re seeking a skilled Personal Lines Underwriter to manage and support our valued clients’ personal short-term insurance requirements, upholding the highest standards of service and technical expertise.

Minimum Requirements

• Gr 12 (Matric)
• FIAS Compliant, including required qualifications
• RE 5 Certificate (Regulatory Exam)
• Personal Lines Class of Business Training
• FETC in Short Term Insurance NQF 4
• Higher Certificate in Short Term Insurance NQF 5 (advantageous)
• 2–5 years’ Personal Lines underwriting experience

Technical Skills:

• Solid knowledge of personal lines short-term insurance underwriting
• Understanding of insurance market rates and developments

Role Purpose

Take charge of a portfolio of personal insurance clients, providing tailored advice and support. Ensure all interactions, changes, and renewals are accurately managed and communicated, maintaining excellent service standards and compliance.

Key Responsibilities

• Servicing & Quoting:

  • Provide quotations on existing portfolios
  • Assist clients with policy updates, amendments, additions, or deletions
  • Communicate all actions and confirmations in writing

• Client Interaction:

  • Offer expert advice, ensure clients are accurately insured
  • Follow up on outstanding documents and warranties
  • Manage cancellation requests, address client retention proactively

• Renewals:

  • Conduct thorough policy renewals, reviewing risk factors and claim history
  • Adjust values and endorse policies as necessary
  • Liaise with insurers for high risk, high claim, or RI limit cases

• Reinsurance & Referrals:

  • Refer cases above limits to insurers and secure written cover confirmation
  • Ensure compliance with all referral procedures

• Credit Control:

  • Manage accounts queries, follow up on unpaid premiums
  • Ensure compliance with cancellation and notification processes

Why Join Us?

• Work with a supportive, professional team
• Grow your technical underwriting and client relationship skills
• Enjoy a structured environment with clear development pathways