Our client, a respected and established insurance brokerage based in Newton Park, Port Elizabeth, is seeking to appoint a Commercial Underwriter (Short-Term Insurance) to join their dynamic team.

The successful candidate will be responsible for the administration, underwriting, servicing, and retention of a portfolio of commercial insurance clients. This role requires a highly organised and detail-oriented insurance professional with a sound understanding of short-term insurance products, policy administration, risk assessment, and claims processes.

The ideal candidate will be client-focused, deadline-driven, and committed to delivering exceptional service while maintaining compliance with industry regulations and company standards.

Minimum Requirements

• Grade 12 / Matric Certificate.
• Minimum NQF Level 4 qualification in Short-Term Insurance.
• Class of Business certification (Commercial Lines).
• RE5 Representative Examination completed.
• Minimum of 2 years’ experience in Commercial Underwriting within the Short-Term Insurance industry.
• Strong understanding of commercial insurance products and policy structures.
• Proficient in Microsoft Outlook and Microsoft Office applications.
• Fully bilingual in Afrikaans and English (verbal and written).
• Ability to work accurately under pressure and meet strict deadlines.
• Professional, client-centric approach with strong attention to detail.

Advantageous Experience

Candidates with experience working on any of the following insurer and underwriting platforms will be highly advantageous:

• Santam
• Old Mutual Insure
• One Web (OneSure)
• Discovery Insure

Key Responsibilities

Commercial Underwriting

• Administer and manage a portfolio of commercial insurance policies.
• Obtain quotations, compare policy benefits, and prepare recommendations for clients.
• Process new business, renewals, endorsements, cancellations, and policy amendments.
• Review client risk profiles and ensure appropriate cover is maintained.
• Liaise with insurers and underwriters regarding policy requirements and risk acceptance.
• Ensure underwriting activities comply with regulatory and company requirements.

Policy Administration

• Maintain accurate policy records and client documentation.
• Ensure all policy schedules, endorsements, and correspondence are issued timeously.
• Monitor renewal dates and proactively engage clients regarding renewals.
• Process premium adjustments and policy amendments accurately.
• Maintain high levels of administrative accuracy and compliance.

Claims Administration

• Assist clients with the claims process from notification through to settlement.
• Gather supporting documentation and liaise with insurers and assessors.
• Monitor claim progress and provide regular updates to clients.
• Ensure claims are handled professionally and efficiently to achieve positive client outcomes.

Client Relationship Management

• Build and maintain strong relationships with clients, insurers, and service providers.
• Provide professional advice and support regarding insurance products and policy cover.
• Respond promptly to client queries and requests.
• Identify opportunities to enhance client retention and service delivery.

Compliance and Risk Management

• Ensure compliance with FAIS legislation, FICA requirements, and industry regulations.
• Maintain accurate client records and supporting documentation.
• Adhere to company operating standards, service level agreements, and internal procedures.
• Stay informed of industry developments, product changes, and legislative updates.

Please note that should you not receive a response within 2 weeks of applying, you may consider your application unsuccessful.