Job Summary
Data Voice (interaction management software) Nexus and Libre expertise is fundamental with a specialized focus on the secure recording of multiple streams and channels. From Voice, email and chat applications across multiple platforms deployed. We are looking for a senior engineer experienced and certified as a Cisco Certified Internetwork Expert Routing and Switching (CCIE Routing and Switching) and Cisco Certified Internetwork Expert Voice.
RESPONSIBILITIES INCLUDE:
- Configuration, Management and Monitoring Data voice (software)
- Maintain all aspects of the company’s national voice and recording network including the core and voice platforms (store, retrieval, proactive management)
- Undertake voice fault investigations and implement resolutions in local and wide area
environments.
- Manage, monitor secure recording of multiple streams and channels.
- Ensure proper configuration and deployment voice equipment while adhering to the company's standards and practices.
- Liaise with Project Management team, Network and Security engineers and Service Desk Agents on a regular basis.
- Responsible for SIP Design.
- Responsible for SIP & QOS.
- Responsible for Unified contact centers as a specialist
- Responsible for Cisco Cube.
- Apply VC and TMS knowledge.
- Maintain Contact Center and CUCMs Clusters and its member nodes of CUCMs, Unity Prime Collaboration and CVP/UCCX/UCCE, and other unified messaging applications integration, solutions and services
- Maintaining highly available voice network environment by identifying gaps, researching solutions and bugs, installing upgrades, ensuring best practice compliance, Health Monitoring and Network optimizations.
- Upgrades , Management, Maintenance
- To plan, operate and troubleshoot complex, converged network infrastructures on a wide variety of Cisco equipment.
- Ensures that appropriate software and specialist monitoring tools are used to maintain awareness and control of hardware and software.
- Monitors exceptional incidents and conducts or initiates investigations on system performance.
- Proposes and implements consequent improvements working towards industry top benchmark targets.
- Coach and mentor technicians, administrators and specialists, setting standards of performance and objectives (both collective and individual) in line with service objectives; provides direction and support to all team members ensuring that the highest professional standards are observed
QUALIFICATION REQUIREMENTS FOR THIS POSITION:
- Bachelor Degree in Computer Science or equivalent
- Up to date Cisco Certifications.
- Cisco Certified Internetwork Expert Routing and Switching (CCIE Routing and Switching)
- Cisco Certified Internetwork Expert Voice (CCIE Voice)
- At least 6 years’ experience as a Senior Voice Engineer