Job Summary
Casual Call Centre Assistants | Centurion | Contract (4 Days)
Join a focused, fast-paced environment where accuracy and client service matter. This short-term assignment is ideal for individuals who are confident on the phone and able to engage customers professionally.
The role requires contacting approximately 100 customers to request outstanding FICA documentation and ensure compliance with regulatory requirements. You will work closely with the internal compliance team and follow a structured call script to capture information accurately. Attention to detail, persistence, and clear communication are essential to success in this assignment.
Our client is a well-established financial services organisation operating within the agricultural sector. They are strengthening their compliance processes and require reliable support to engage customers and complete a high-volume calling exercise within tight timelines.
What You’ll Do
- Contact customers to request outstanding FICA documentation.
- Follow guided scripts and communication standards.
- Log all interactions and outcomes accurately.
- Escalate challenges to the internal team where required.
- Ensure high levels of professionalism in every customer interaction.
What You Bring
- Previous call centre, admin, or customer service experience.
- Clear and confident verbal communication.
- Ability to work efficiently under time pressure.
- Strong attention to detail and accurate data capturing skills.
- Reliability and professionalism.
What Success Looks Like
- High call-through rate achieved within the 4-day period.
- Accurate and complete documentation updates.
- Positive feedback on customer interactions.
- Consistent adherence to compliance and script guidelines.
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