Commercial Claims Handler

Location: Bedfordview, Germiston, Johannesburg
Salary: R22 000 - R28 000 CTC per month
Employment Type: Permanent

About the Opportunity

A well-established and growing insurance brokerage is seeking an experienced Commercial Claims Handler to join its Johannesburg team. This role is ideal for a client-centric insurance professional who is passionate about claims management, delivering exceptional service, and building strong relationships with clients and insurers.

The successful candidate will manage the end-to-end claims process across a commercial insurance portfolio, ensuring efficient claim resolution while maintaining the highest standards of service, compliance, and accuracy.

Key Responsibilities

Claims Management

• Manage commercial claims from first notification through to final settlement.

• Register, investigate, monitor, and process claims within agreed service levels.

• Liaise with clients, insurers, assessors, loss adjusters, panel beaters, and other service providers.

• Apply policy terms and conditions accurately when assessing claims.

• Ensure all supporting documentation is obtained, reviewed, and maintained.

• Monitor outstanding reports, repairs, recoveries, and settlements.

• Keep clients informed throughout the claims process and provide regular updates.

Client Service & Relationship Management

• Deliver professional and responsive service to clients at all times.

• Build and maintain strong relationships with clients, insurers, and service providers.

• Resolve client queries efficiently and professionally.

• Assist in maintaining high client retention levels through exceptional service delivery.

Administration & Compliance

• Maintain accurate records and documentation on internal systems.

• Capture and update claim activities and correspondence.

• Ensure adherence to FAIS, POPIA, TCF, and Fit & Proper requirements.

• Compile reports and management information as required.

• Maintain CPD requirements and stay current with industry developments.

Minimum Requirements

• NQF 4 qualification (essential).

• RE5 qualification (essential).

• Class of Business (short term or commercial) completed.

• 3-5 years' experience in a commercial claims environment.

• Brokerage experience advantageous but not essential.

• Sound understanding of commercial short-term insurance products and claims processes.

• Working knowledge of insurer products, policy wordings, and underwriting principles.

• Computer literacy and experience working on insurance systems.

• MMX system experience preferred but not essential. Candidates with experience on similar insurance administration platforms will also be considered.

Key Competencies

• Excellent communication and relationship-building skills.

• Strong attention to detail and accuracy.

• Exceptional administrative and organisational abilities.

• Ability to manage multiple claims simultaneously.

• Problem-solving and decision-making skills.

• Professional and client-focused approach.

• Ability to work effectively in a fast-paced environment and meet deadlines.

Why Join This Opportunity?

This is an excellent opportunity to join a respected insurance brokerage that values professionalism, teamwork, and exceptional client service. You'll work within a supportive environment where your technical knowledge and claims expertise will be recognised and developed.

Interested candidates should possess the required qualifications and experience and be passionate about delivering outstanding claims service within the short-term insurance industry.