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Job Summary
Purpose of the Role
- Implement and configure insurance platform solutions for business clients
- Analyse client requirements and translate these into system and process configurations
- Support clients through the full implementation lifecycle, ensuring optimal system performance
Note: This is a hybrid position, based in Johannesburg North.
Key Responsibilities
Information and Business AdviceProvide specialist advice on resolving complex queries from internal or external customers or suppliers by providing information on SOPs and self-help procedures, referring the most complex issues to others.
Customer Service
Provide a quality service to customers. Responsibilities may include dealing with complex queries and investigating and resolving customer problems.
Client & Customer Management (Internal and External)
Help senior colleagues manage internal client and customer relationships by using relevant sales or client systems.
Regulatory and Compliance Management
Ensure regulatory compliance by regularly reviewing the product suite.
Operational Compliance
Develop working knowledge of the organisation's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.
Project Reporting and Review
Contribute to project and program reporting and review by organising meetings and by preparing project and/or program papers (e.g., agendas, reports, and presentations).
Solutions Analysis
Determining the clients needs via consultation, business analysis and targeted observations.
Interpret data and identify possible answers (navigating a wide variety of processes, procedures and precedents).
Needs Assessment / Analysis
Explore issues or needs, establishing potential causes and barriers as well as related issues.
Improvement / Innovation
Identify shortcomings and suggest improvements to existing processes, systems and procedures.
Personal Capability Building
Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
Qualifications
- Insurance-related Degree, Diploma, or Certification (Essential)
Skills & Experience
- 5–10 years’ experience in short-term insurance underwriting (Essential)
- Experience working on insurance platforms / administration systems (Essential)
- Data analysis exposure (Advantageous)
- Strong communication, problem-solving, and analytical skills
- Proficiency in MS Office and general computer systems
Additional Information
The final remuneration package will be market-related and aligned to experience, qualifications, and overall value offered.
Pillango Placements
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