Key Responsibilities

The IT Operations Manager will provide overall leadership and accountability for the Infrastructure function, including the IT Infrastructure, IT Support, and Facilities Management teams. The role is responsible for establishing a high-performing operating environment, ensuring service excellence, and driving initiatives that support the organisation’s strategic objectives.

Operational Leadership

• Lead and oversee the day-to-day operations of the IT Infrastructure, IT Support, and Facilities teams.
• Ensure all functions operate efficiently, effectively, and in alignment with business priorities and service expectations.
• Develop and implement operational strategies, processes, and governance frameworks that promote consistency, accountability, and continuous improvement.
• Foster collaboration across teams to create an integrated and service-oriented Infrastructure department.

Team Management & Development

• Provide leadership, coaching, mentoring, and performance management to team members.
• Establish clear performance objectives and monitor delivery against agreed KPIs and service standards.
• Identify skills gaps and implement training and development plans to enhance team capabilities.
• Build a culture of professionalism, accountability, customer focus, and continuous learning.

Service Delivery & Process Improvement

• Ensure adherence to service level agreements (SLAs), turnaround times, and operational performance targets.
• Implement and optimise processes that improve efficiency, productivity, and service quality across all teams.
• Drive initiatives that reduce operational costs, improve business performance, and support organisational growth.
• Continuously evaluate and improve service delivery models to enhance user and stakeholder satisfaction.

Infrastructure, Security & Business Continuity

• Oversee the availability, reliability, and performance of IT infrastructure and facilities.
• Ensure systems, networks, buildings, and related infrastructure are proactively maintained and managed.
• Support the implementation of robust cybersecurity practices, risk mitigation strategies, and regulatory compliance requirements.
• Maintain effective business continuity and disaster recovery plans to minimise operational disruption.

Project & Vendor Management

• Lead infrastructure and facilities-related projects from planning through implementation.
• Manage relationships with vendors, contractors, and service providers to ensure quality service delivery and value for money.
• Monitor budgets, resource allocation, and project performance to meet business and operational objectives.

Qualifications, Skills & Experience

Qualifications

• Bachelor's Degree in Information Technology, Computer Science, Facilities Management, Business Management, or a related field.
• Relevant industry certifications will be advantageous.

Experience

• Minimum of 5 years’ experience in a senior IT Operations, Infrastructure Management, or Facilities Management leadership role.
• Demonstrated success in managing multiple operational teams within a technology and/or infrastructure environment.
• Experience developing and implementing operational policies, procedures, and governance frameworks.
• Strong track record of driving operational efficiency, service improvement, and team performance.

Technical Knowledge

Experience or exposure in the following areas would be advantageous:

• Cybersecurity and information security best practices.
• IT infrastructure management, including servers, networks, cloud services, and end-user computing.
• Facilities and building management.
• IT Service Management (ITSM) frameworks and tools.
• Infrastructure monitoring and performance management solutions.
• Facilities management systems and maintenance management platforms.
• Building utilities, security systems, and physical infrastructure management.
• Solar power systems, battery backup solutions, generators, and alternative energy infrastructure.
• Business continuity and disaster recovery planning.

Key Skills

• Leadership and people management.
• Strategic and operational planning.
• Project and programme management.
• Process improvement and optimisation.
• Stakeholder engagement and relationship management.
• Problem-solving and decision-making.
• Budget and vendor management.
• Communication and interpersonal effectiveness.

Success Measures

Success in this role will be demonstrated through the effective performance and management of all Infrastructure functions and the consistent achievement of operational objectives.
Key indicators of success include:

• High availability, reliability, and performance of IT systems, networks, infrastructure, and facilities.
• Proactive identification and resolution of risks, vulnerabilities, and operational issues before they impact business operations.
• Effective maintenance and testing of business continuity and disaster recovery capabilities.
• Strong security posture and ongoing compliance with relevant industry standards, policies, and regulatory requirements.
• Delivery of IT support services within agreed service levels and turnaround times.
• Clean, safe, secure, and well-maintained facilities that support business operations.
• Strong collaboration and alignment between Infrastructure, Support, and Facilities teams.
• Well-documented and consistently applied policies, procedures, and governance controls.
• High levels of employee engagement, performance, capability development, and skills enhancement within teams.
• Continuous improvement initiatives that drive operational efficiency, cost optimisation, and service excellence.

Remuneration & Benefits

• Competitive market-related salary, commensurate with qualifications and experience.
• Performance-based annual incentive/bonus.
• Subsidised Life and Disability Cover.
• Funeral Cover.
• Opportunity to work within a dynamic and growth-focused organisation that values innovation, operational excellence, and continuous improvement.

This is an excellent opportunity for a results-driven leader to make a meaningful impact by driving service excellence, operational resilience, and business efficiency across critical infrastructure and facilities functions.


Apply now!
 
For more IT jobs, please visit www.networkrecruitmentinternational.com/
 
I also specialise in recruiting in the following:
 
Software Development
Data Engineer
Data Analyst
Infrastructure
Architecture
... and more!
 
If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles / positions.
 
For more information contact:
Sfundo Shoba
https://www.linkedin.com/in/sfundo-shoba-500ab4202/