CXP is looking for experienced Quality Assurance Consultants. These individuals should have the ability to accurately assess the manner in which consultants deal with customers on a daily basis, along with the ability to perform coaching and calibration sessions with consultants who need some development.
You will be responsible for measuring the quality and verification of all advised and non-advisory sales, calls/correspondence in line with business and Financial Conduct Authority (FCA) expectations (Specified to campaign) and ensuring corrective action is undertaken where required to ensure the delivery of a first-class level of service to our customers.
Essential/Desirable Attributes and Experience:
TCF Regulatory Accountabilities
To carry out your accountabilities and objectives within the frameworks of the Clients TCF policies.
Experience & Qualifications desired:
Hours: To be discussed (UK based Shifts)
Between 09H00 & 21H00 Monday - Friday (Additional Saturdays may be included)
*Candidates would be required to work SA Public holidays
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