1 Other General Employment jobs in Knysna on Job Mail

An eclectic accommodation collection situated on a lush green golf course in Knysna is looking to employ a hotel manager to run the day-to-day operations, starting as soon as possible.

CANDIDATE MINIMUM REQUIREMENTS

Education:

• Grade 12 or equivalent
  • Accommodation Certificate/ Hotel School diploma is advantageous

Work experience:
• Previous experience in the same or similar position in a 4/5 star hotel
• Familiar with all duties and procedures in Front Office / Reservations Department
• MS Office (Word, Excel and Email) is essential
• Opera experience is essential

Personal Attributes:

• Reliable, responsible and dependable to fulfil obligations
  • Attention to detail
  • Willingness to lead, take charge and offer direction
  • Ability to multitask
  • Show initiative by taking control of task
  • Excellent communication skills
  • Friendly and service orientated

Front of House Operations:

• Ensure smooth operation of the reception area
  • Ensure guests are greeted, checked in and allocated rooms promptly and courteously
  • To ensure reservations are taken correctly and courteously
  • Ensure credit control procedures are strictly adhered to
  • To ensure guest accounts and O status is kept up to date
  • Ensure effective and speedy check out facilities
  • Ensure collection and delivery of luggage to rooms is done efficiently
  • To ensure that the hotel entrance is correctly managed
  • Ensure that rooms are serviced and maintained to the standards
  • Make sure all front of house areas are clean and tidy at all times

Rooms Division Operations:

• Ensure the housekeeping and laundry back of house is clean and free of clutter
  • Ensure the smooth operation of Housekeeping on a daily basis
  • Daily spot checks of suites and rooms to ensure VNL standards
  • Checking of all monthly stock takes for amenities, chemicals and linen for Housekeeping
  • Reporting and follow up of all maintenance issues pending or outstanding
  • Assisting with the overseeing of the maintenance department in the absence of the Facilities Manager.
  • Planning of the rooms winter maintenance program
  • Be familiar with the Health & Safety measure of the property

Management:
• To ensure regular on-the-job training is training place in your departments
• Ensure dress code of staff is up to standard
• Holding regular performance appraisals with senior staff, identifying areas for development and training needs
• Be readily available to deal with problems and complaints
• To circulate regularly throughout Front of House areas. Maintaining high profile with guests and staff
• Ensure accurate and timeous submission of all reports and administrative work
• Prepare and submit annual budgetary information and updates as required by Financial Manager
• To ensure effective liaison between Reservations & Front Office and other departments (e.g. Housekeeping, Maintenance and F&B)
• Act as a Duty Manager when required
• To attend all management meetings as required

To apply for the position, please forward a motivational letter, an updated CV with a picture of yourself to consultan@careercustodians.com

**Please note that only successful candidates will be contacted. Should you not hear from us within 14 days – please consider your application unsuccessful**

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