One of the largest banking giant is seeking a 18 Claims Consultant to be responsible for coordinating and overseeing, managing and negotiating the settlement of the claims. The suitable consultant will be accountable for finalizing the claim end-to-end.
• Register claims and appoint assessors
• Manage claims in terms of claims SLA
• Make decision regarding merit – indemnify or not
• Negotiate settlement
• Detection of fraud and management of fraudulent indicators
• Keep the operational system updated
• Provide thorough and timeous feedback to the relevant parties
• Complaints resolution Skills set required:
• Call Centre experience
• Minimum of 3-5 years’ claims handling experience
• Customer Services experience
• Good verbal and written communication skills
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