About the Role

• Our client is seeking an experienced ICT Business Analyst with strong project leadership skills to join their technology team.
• This pivotal role combines comprehensive business analysis and hands-on project management responsibilities.
• You will bridge the gap between business needs and solution delivery, manage budgets, mitigate risks, drive change, and engage stakeholders at all levels.
• The successful candidate will ensure the delivery of critical ICT initiatives aligned with our organisational objectives.

Key Responsibilities:

• Gather, analyse, and document ICT-related business requirements.
• Analyse current systems and processes to identify gaps and opportunities for improvement.
• Develop functional specifications for ICT projects, including ERP, automation, and integration solutions.
• Measure and report on realised business benefits and ROI.
• Manage projects end-to-end within scope, time, and budget.
• Monitor and control project budgets and manage risks effectively.
• Build strong stakeholder relationships and maintain effective communication.
• Support testing, UAT, and deployment of ICT systems.
• Drive organisational change initiatives and deliver end-user training.
• Prepare technical documentation, process maps, and management reports.

Minimum Requirements:

• Tertiary qualification in IT, Computer Science, or related field.
• Minimum 5 years’ experience as an ICT Business Analyst.
• Strong understanding of ICT systems, networking, and enterprise applications.
• Experience with ERP systems, cloud platforms, and data analytics tools.
• Knowledge of Agile and Waterfall methodologies.
• Excellent stakeholder engagement and communication skills.
• Previous experience in the FMCG industry is required.
• Proficiency in data analysis and system integration patterns.

Preferred Experience:

• Exposure to Microsoft Dynamics 365 / Business Central, Power BI, and complex integration projects.
• Familiarity with cybersecurity principles and ICT governance frameworks.
• Project Management Certification (PMP or Prince2 Practitioner) highly desirable.
• CBAP or equivalent certification advantageous.
• Experience with process automation technologies (RPA, AI).

Kindly regard your application as unsuccessful if you have not heard from the agency within 2 weeks.