Reporting to the Demand Planner – Sales and Customer Care Lead.

We are seeking a proactive and analytical Demand Planner to join our team in the fast-paced FMCG paper manufacturing sector. This role is central to driving accurate demand forecasting, strengthening collaboration across departments, and ensuring our business remains both customer-centric and aligned with internal production capabilities.

KEY PERFORMANCE AREAS:
Responsibilities include, but are not limited to the following:

• Analyse historical sales data, demand trends, and customer buying patterns.
• Develop and maintain accurate demand forecasts across multiple product categories with strategy that ensures optimal operational results.
• Collaborate with key stakeholders including sales, production, and supply chain teams to align demand and supply.
• Provide regular reporting and insights on demand fluctuations, risks, and opportunities.
• Support the implementation of a customer-first culture while ensuring operational efficiency within production planning.
• Highlight gaps between forecast and actual demand and recommend corrective actions.
• Contribute to continuous improvement initiatives within demand planning and S&OP processes.

Note: Other duties and responsibilities will be assigned, aligned but not limited to the position as and when required

QUALIFICATIONS/SKILLS AND EXPERIENCE:

• A bachelor’s degree in supply chain management, Logistics, Business, Economics, or related field.
• Minimum 3–5 years’ experience in demand planning, forecasting, or supply chain (FMCG or manufacturing environment preferred).
• Strong analytical and numerical skills with advanced Excel (SYSPRO / WMS / SAP / ERP systems advantageous).
• Ability to interpret complex data and translate insights into actionable strategies.
• Excellent communication and stakeholder management skills.
• A proven track record of building collaboration across functions.
• High attention to detail and ability to work under pressure in a fast-moving environment.

RELATION TO OTHERS:

• Internal: Supply Chain Manager, Procurement Manager, Operations Managers, Production Planners, Warehouse Team, Procurement Department, Logistics/Dispatch Team, Finance, Sales.
• External: Customers, Consultants, Distributors and Suppliers.

PERSONAL ATTRIBUTES

• Operational and Customer-focused mindset.
• Strong problem-solving ability.
• Highly organized with excellent time management.
• Resilient, adaptable, and able to influence others.

If you are passionate about driving demand planning excellence in a dynamic FMCG environment, we would like to hear from you.