Overview:
The incumbent will be stationed within a professional outbound and inbound call centre environment that renders financial intermediary and advisory services to clients by providing various quotations that best suits clients' needs for vehicle and household content insurance. The successful hire will be expected to generate leads by cold calling vehicle dealerships and stands (vehicle salesmen, F&I Managers, etc.), generate quotations with the various insurance companies, provide the client with suitable financial advice and realize sales targets.
Duties and responsibilities:
Requirements:
Business Unit: Operations
Location: Ferndale, Randburg
Direct Report: General Manager
Indirect Report/s: Managing Director and Chief Executive Officer
Subordinate/s : 0
Job Purpose:
Proactively address factors that expose the organisation to any reputational damage, professional liability and/or non-compliant business activities by enhancing staff members operational skills and knowledge through communication, counseling and coaching interventions. Plan, implement and monitor Compliance Performance Standards (CPS) within the business and independent franchisees. The implementation of CPS must meet the organisation’s implicit obligations in adherence to the FAIS legislations and the Continuous Professional Development of staff members as mandated from the FSCA. Provide each staff member with effective learning resources to acquire the mandatory qualifications within the legislated timeframes. CPS must enhance direct & ongoing supervision activities, drive awareness of the CPS, Fit & Proper requirements and the Organisation’s Professional Standards.
Tasks and responsibilities include but not limited to:
Education
Experience
Skills
Knowledge
Are you an energetic, motivated and articulate team player who is passionate about account management and customer experience? If so, you might be the perfect candidate we are looking for! We are seeking to hire a skilled Key Account Manager who will be responsible for building and maintaining relationships with our most important clients. Our ideal candidate is able to identify customer needs and is passionate about exceeding client expectations.
Roles and Responsibilities:
• Build a better relationship with our corporate clients and our EAP partners
• Implement what is promised on the Contract
• Effectively launch the program to new clients until program is bedded down and then continue relationship management
• Understand the corporate client and ways we are allowed to market our services as this constantly changes
• Organise and Attend Client Feedback Meetings, Launch Meetings
• Ensure that Paycurve is effectively marketed to employees (follow up on mailers)
• Feedback on Sign Up numbers
• Monthly and Quarterly Reports
• Attend HR meetings
• Implement Minutes and Actions
• Do Inductions and Group Sessions
• Increase New Sign Up to the PayCurve Platform- Leads to the Platform measured by goodmarketing to clients- measured by sent, open and click through rates
• Be the Link between client, and technical support and dev team
Skills:
• Previous working experience as Key Account Manager
• Experience in sales and customer services will be an advantage
• Outstanding communication and interpersonal skills
• Aptitude in networking and building relationships
• Excellent time and project management skills
• Ability to prioritize and meet critical deadlines
• Problem-solving and negotiation aptitude
• Comfortable and Confident Public Speaking skills
Qualifications
The Telesales Consultant will be responsible for generating leads/ sales on various campaigns & projects. Responsible for the achievement of Daily, Weekly and Monthly targets, through outbound telephonic contact.
Duties:
Requirements:
Obtain documentation and engage with colleagues in the business to understand the business unit, its
processes and its applications.
? Use techniques such as brainstorming, document analysis, focus groups, requirements workshops and
prototyping to elicit complete and accurate business requirements.
? Document the detail and concerns obtained from stakeholders during the requirements gathering
process and ensure a shared understanding and agreement to the solution requirements and priorities
of requirements.
? Validate documented requirements to ensure they match stakeholders understanding and obtain formal
approval of the solution scope and the requirements to be implemented.
? Review current state processes and identify problem areas, control weaknesses and gaps.
? Be proactive and identify areas of improvement or opportunities in existing business processes and
applications.
? Use engagement techniques to unpack and document business rules that govern processes.
? Evaluate proposed requirements and solutions against business objectives in the area and highlight
concerns to the business owner of the planned change.
? Trace requirements through the lifecycle of development and implementation and support ongoing
efforts to check that the requirements are in line with business objectives.
? Participate in the change management activities once the defined solutions are at implementation
stage.
Work with business owners to develop business solutions
? Evaluate and develop solution options for the business to select from, subsequent to analysing and
developing the requirements.
? Research best practice options within and outside the Bank to take into consideration when debating
and selecting desired business solutions.
? Conduct research, including facilitating workshops, to detail business process flows.
? Define the business information model including data definitions, if required by the solution.
? Perform gap analysis against existing processes to understand the impacts of proposed changes.
Ensure that business owners are clear on the change impacts.
Degree or Diploma in Business Administration,
Commerce or Computer Science
Yes
Recognised Business Analyst Certification
Certified Business Analyst Professional (CBAP) or
Certification of Competency in Business Analysis
(CCBA)
A top bank is looking for someone with a CA degree to fill the role of Management Information Reporting Accountant who will be responsible for all financial management reporting to EXCO and Board. The candidate needs to be strong, energetic and ambitious to work with the CFO.
Responsibilities
- financial management and reporting including interpretation
- liaise with management accountants
- Liaise with IT financial information development team
- reporting on financial risks
-monitor competitors
- analyses
- improve productivity
-refresh policies and frameworks
- budgets and forecasts
Skills required;
- banking knowledge
-finance and finance risk management
- detail and accuracy
- work under pressure with deadlines
- work in a team
- communication skills, problem solving skills
At least 2 years post articles of experience in Financial Services ie banking
Experience on SAP advantageous
MS packages
Market Related remuneration
Obtain documentation and engage with colleagues in the business to understand the business unit, its
processes and its applications.
? Use techniques such as brainstorming, document analysis, focus groups, requirements workshops and
prototyping to elicit complete and accurate business requirements.
? Document the detail and concerns obtained from stakeholders during the requirements gathering
process and ensure a shared understanding and agreement to the solution requirements and priorities
of requirements.
? Validate documented requirements to ensure they match stakeholders understanding and obtain formal
approval of the solution scope and the requirements to be implemented.
? Review current state processes and identify problem areas, control weaknesses and gaps.
? Be proactive and identify areas of improvement or opportunities in existing business processes and
applications.
? Use engagement techniques to unpack and document business rules that govern processes.
? Evaluate proposed requirements and solutions against business objectives in the area and highlight
concerns to the business owner of the planned change.
? Trace requirements through the lifecycle of development and implementation and support ongoing
efforts to check that the requirements are in line with business objectives.
? Participate in the change management activities once the defined solutions are at implementation
stage.
Work with business owners to develop business solutions
? Evaluate and develop solution options for the business to select from, subsequent to analysing and
developing the requirements.
? Research best practice options within and outside the Bank to take into consideration when debating
and selecting desired business solutions.
? Conduct research, including facilitating workshops, to detail business process flows.
? Define the business information model including data definitions, if required by the solution.
? Perform gap analysis against existing processes to understand the impacts of proposed changes.
Ensure that business owners are clear on the change impacts.
Degree or Diploma in Business Administration,
Commerce or Computer Science
Yes
Recognized Business Analyst Certification
Certified Business Analyst Professional (CBAP) or
Certification of Competency in Business Analysis
(CCBA)
Available Immediately
A big bank is looking for a data analyst to build reports for collections department
- Agent level reporting including performance and KPI
- Executive level reports
- Dashboard Reporting
- Powerpoint presentations on business performance
-Credit Level reports
- Risk perspective reports
- Fraud Reports
background should include;
- Advanced Excel experience including formulas
- Reporting system experience including BI and scripting
- IT background would be advantageous
Obtain documentation and engage with colleagues in the business to understand the business unit, its
processes and its applications.
? Use techniques such as brainstorming, document analysis, focus groups, requirements workshops and
prototyping to elicit complete and accurate business requirements.
? Document the detail and concerns obtained from stakeholders during the requirements gathering
process and ensure a shared understanding and agreement to the solution requirements and priorities
of requirements.
? Validate documented requirements to ensure they match stakeholders understanding and obtain formal
approval of the solution scope and the requirements to be implemented.
? Review current state processes and identify problem areas, control weaknesses and gaps.
? Be proactive and identify areas of improvement or opportunities in existing business processes and
applications.
? Use engagement techniques to unpack and document business rules that govern processes.
? Evaluate proposed requirements and solutions against business objectives in the area and highlight
concerns to the business owner of the planned change.
? Trace requirements through the lifecycle of development and implementation and support ongoing
efforts to check that the requirements are in line with business objectives.
? Participate in the change management activities once the defined solutions are at implementation
stage.
Work with business owners to develop business solutions
? Evaluate and develop solution options for the business to select from, subsequent to analysing and
developing the requirements.
? Research best practice options within and outside the Bank to take into consideration when debating
and selecting desired business solutions.
? Conduct research, including facilitating workshops, to detail business process flows.
? Define the business information model including data definitions, if required by the solution.
? Perform gap analysis against existing processes to understand the impacts of proposed changes.
Ensure that business owners are clear on the change impacts.
Degree or Diploma in Business Administration,
Commerce or Computer Science
Yes
Recognised Business Analyst Certification
Certified Business Analyst Professional (CBAP) or
Certification of Competency in Business Analysis
(CCBA)
Obtain documentation and engage with colleagues in the business to understand the business unit, its
processes and its applications.
? Use techniques such as brainstorming, document analysis, focus groups, requirements workshops and
prototyping to elicit complete and accurate business requirements.
? Document the detail and concerns obtained from stakeholders during the requirements gathering
process and ensure a shared understanding and agreement to the solution requirements and priorities
of requirements.
? Validate documented requirements to ensure they match stakeholders understanding and obtain formal
approval of the solution scope and the requirements to be implemented.
? Review current state processes and identify problem areas, control weaknesses and gaps.
? Be proactive and identify areas of improvement or opportunities in existing business processes and
applications.
? Use engagement techniques to unpack and document business rules that govern processes.
? Evaluate proposed requirements and solutions against business objectives in the area and highlight
concerns to the business owner of the planned change.
? Trace requirements through the lifecycle of development and implementation and support ongoing
efforts to check that the requirements are in line with business objectives.
? Participate in the change management activities once the defined solutions are at implementation
stage.
Work with business owners to develop business solutions
? Evaluate and develop solution options for the business to select from, subsequent to analysing and
developing the requirements.
? Research best practice options within and outside the Bank to take into consideration when debating
and selecting desired business solutions.
? Conduct research, including facilitating workshops, to detail business process flows.
? Define the business information model including data definitions, if required by the solution.
? Perform gap analysis against existing processes to understand the impacts of proposed changes.
Ensure that business owners are clear on the change impacts.
Degree or Diploma in Business Administration,
Commerce or Computer Science
Yes
Recognised Business Analyst Certification
Certified Business Analyst Professional (CBAP) or
Certification of Competency in Business Analysis
(CCBA)
One of the largest Financial Service companies are currently a Call Centre Manager to manage Team Leaders and Consultants
Responsibilities:
To lead, manage and ensure the effective and efficient operation of the Outbound Sales Call Centre.
Implement divisional strategy, policies and procedures to achieve set goals (revenue targets), quality, and compliance, people development and performance management through innovative solutions.
Meet and exceed stipulated financial targets as they pertain to campaign under management;
Meet and exceed primary sales key performance metrics across a balanced scorecard encompassing people, process, financial and stakeholder metrics;
Management of joint business objectives in tandem with Quality, Compliance, HR, Information Technology and Client stakeholders across agreed, defined service levels;
Optimize divisional operational productivity outputs as per agreed campaign performance remediation plans;
Meet operational expenditure relative to agreed budgets;
Requirements:
Grade 12
Bachelor’s Degree or equivalent in Business or a related field advantageous
Proficient in Microsoft packages
Minimum 5 - 10 Years’ experience in Sales Environment/ Cellular Industry;
Minimum 3 - 5 Years’ experience in Leadership role;
Good commercial understanding/awareness of best practice of outbound sales.
Our client, a well known FMCG importer and retailer requires an Accountant, 2-3 years post completed articles, to join their company based in Randburg.
Duties included, but are not limited to:
Entire accounting process, including:
Requirements:
NB Applicants - Please Note:
We use Ditto to track and manage applications and can only accept online applications. If you are unable to apply through link provided, please upload CV to our website www.pillango.co.za under VACANCIES. If the vacancy doesn't appear on the website, the position is no longer available.
The advertised salary range is merely a guideline in terms of the level of candidates required and it remains the prerogative of our client to offer a candidate any market-related salary in line with qualifications, skills, and level of experience.
Our client, a well known role player in FMCG / Retail (Meat Processing) requires a Cost Accountant, preferably fully qualified CIMA, to join their company. The position is based in Randburg.
Duties included, but are not limited to:
Requirements:
NB Applicants - Please Note:
We use Ditto to track and manage applications and can only accept online applications. If you are unable to apply through link provided, please upload CV to our website www.pillango.co.za under VACANCIES. If the vacancy doesn't appear on the website, the position is no longer available.
The advertised salary range is merely a guideline in terms of the level of candidates required and it remains the prerogative of our client to offer a candidate any market-related salary in line with qualifications, skills, and level of experience.
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