Our client, a leading business in the payments industry, is seeking a customer-centric Head of Product to join its dynamic team.

This role requires a strategic, commercially minded leader with strong analytical capability and executive-level stakeholder management skills, with a clear focus on delivering exceptional customer experiences.

The Head of Product will define and execute the product vision and roadmap for products and services customers rely on daily, translating customer and market insights into scalable, high-impact solutions.

The role will collaborate closely with cross-functional teams and external stakeholders (including merchants/billers, payment networks, and solution providers) to ensure strong product performance, regulatory alignment, and sustained market competitiveness.

Key Responsibilities

• Owning the overall product vision and long-term strategy.
• Governing product prioritisation and investment decisions through a data-driven roadmap.
• Ensuring strong alignment between customer needs, commercial outcomes, and technology delivery.

• Overseeing product pricing, performance, and profitability in collaboration with finance.
• Ensuring regulatory and industry compliance across the product portfolio.
• Leading cross-functional alignment across technology, commercial, risk, and customer teams.
• Guiding go-to-market strategy and adoption.
• Communicating product strategy, progress and outcomes effectively to executive leadership,the broader organisation and external stakeholders including billers (merchants), payment networks and partners.

Minimum Requirements

• Bachelor’s degree in Engineering, Computer Science, Information Systems, Finance, Business/Marketing or related field; a postgraduate qualification (e.g. MBA) is advantageous.
• 5+ years’ Product Management experience, including at least 3 years in a senior/head-of-product capacity.
• Strong understanding of the e-commerce landscape, including shopping carts, online payment gateways, and fraud prevention.
• Demonstrable experience managing portfolio-level product strategy and leading cross-functional delivery at scale.
• Excellent written and verbal communication skills, with the ability to articulate complex

concepts to a diverse audience.

• Strong analytical and problem-solving skills, with a data-driven approach to decision-making.
• Strong commercial acumen, analytical capability and data-driven decision-making.
• Excellent stakeholder management and communication skills, comfortable engaging at Exco level and with technical teams.

If you have a passion for building market-leading payment products and leading teams to deliver real impact at scale, please submit your CV and a brief summary of your relevant experience for confidential consideration.

General

• We are committed to fair and inclusive hiring. All suitably qualified applicants are welcome to apply.
• Preference may be given in line with our client’s Employment Equity plan and applicable legislation.
• Applicants must have the legal right to work in South Africa at the time of application.
• Only shortlisted candidates will be contacted. If you do not hear from us within 30 days, please consider your application unsuccessful.
• Please include your current remuneration (CTC), salary expectation, and notice period (optional but helpful for screening).
• By applying, you consent to the processing of your personal information for recruitment purposes in accordance with POPIA.