Job Summary

The Debtors Controller is responsible for managing the company’s debtors book, ensuring that customer accounts are maintained accurately, payments are collected timeously, and outstanding debts are followed up professionally. The role includes invoicing, account reconciliations, collections, and maintaining positive client relationships while ensuring compliance with company credit policies.

Key Responsibilities

• Manage and maintain the debtors/accounts receivable ledger.
• Ensure invoices and statements are issued accurately and on time.
• Follow up on outstanding accounts via phone calls and emails.
• Allocate customer payments accurately on the accounting system.
• Perform debtor reconciliations and resolve account queries.
• Monitor overdue accounts and prepare aging reports.
• Maintain accurate customer records and supporting documentation.
• Liaise with customers regarding payment arrangements and disputes.
• Assist with monthly reporting and finance administration.
• Ensure compliance with company credit control procedures.
• Escalate problematic accounts to management when necessary.
• Support month-end and year-end finance processes.

Minimum Requirements

• Grade 12 / Matric.
• Certificate or Diploma in Finance, Accounting, or related field advantageous.
• 3–5 years’ experience in a debtors/accounts receivable role.
• Experience working on accounting systems (Pastel, Sage, SAP, Syspro, or similar).
• Strong understanding of debtor management and reconciliations.
• Proficient in Microsoft Excel and Microsoft Office.

Skills and Competencies

• Strong numerical and reconciliation skills.
• Excellent communication and negotiation abilities.
• Attention to detail and accuracy.
• Ability to work under pressure and meet deadlines.
• Strong organizational and time management skills.
• Problem-solving and conflict resolution skills.
• Professional telephone etiquette and customer service skills.
• Ability to work independently and within a team.

Key Performance Areas (KPAs)

• Reduction in overdue accounts.
• Accurate and timely allocation of payments.
• Successful resolution of account queries.
• Timely submission of debtor reports and reconciliations.
• Maintenance of healthy customer relationships.