Job Summary
Key Responsibilities
Process customer deposits and withdrawals in line with company policies.
Perform daily reconciliations of payment transactions.
Monitor payment queues and escalate issues to the Payments Officer.
Assist in verifying customer details for compliance with KYC (Know Your Customer) and AML (Anti-Money Laundering) requirements if needed.
Provide frontline support for payment-related customer queries.
Maintain accurate records of all transactions and prepare basic reports.
Support the Payments Officer in fraud detection and prevention activities.
Liaise with internal departments (Customer Support, Finance, Compliance) to resolve payment issues.
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