Responsibilities and Duties

· KYC “Know Your Customer”– FICA, risk rating, PEPs & due diligence

· Opening of accounts with banking partners

· Compliance checks and creation of documents sent to clients

· Process flow management on the CRM system

· Database management

· Conversion of registrations and new FTCCs

· Management of bank audits and remediation

· Liaising with banks AML department and reporting of any unusual or suspicious transactions

· Taking of incoming calls for new client queries

· Filing and other administrator task as and when they are required

· Liaise with relevant banking partners’ Exchange Control Departments for all South African Reserve Bank related queries

Requirements

Key Competencies

· Principles and ethics: Adhering to good practice and ethical principles and values.

· Good work ethic with a willingness to go the extra mile and work as a team player.

· Must be motivated, energetic and committed to the role.

· Meticulous: Impeccably accurate with a keen eye for detail.

· Service delivery: Delivering results and exceeding customer expectations.

· Excellent interpersonal skills and the ability to work effortlessly with clients and the team. Displays gravitas & emotional maturity.

· Adaptability: Modifies approach in the face of new demands. Supports change initiatives, adjusting their actions appropriately when presented with additional information. Rises to new challenges.

· Efficiency: Organised with excellent diary and time management skills. Makes timely decisions and accepts accountability for own actions, working well under pressure.

· Committed to targets and deadlines and able to multitask efficiently.

· Presentable: Neat, tidy, presentable and professional in appearance and manner.

· Communication: Excellent written and oral communication ability. Impeccable telephone etiquette. Able to handle difficult client queries politely and effectively.

Qualifications & Experience

· Qualifications: Matric. Relevant tertiary degree / diploma advantageous.

· Experience: Client liaison / administrative experience.