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Job Summary
Lead and manage the Credit Control function, including direct oversight of a team of credit controllers
Build and maintain strong working relationships with key customers, distributors, and internal departments (Finance, Supply Chain, Sales, Customer Services)
Ensure timely and effective collection of all outstanding debt in line with agreed targets and customer terms
Manage and resolve customer claims, including returns, shortages, pricing issues, rebates, markdowns, and trade promotions, ensuring minimal backlog
Oversee accurate payment allocations, customer reconciliations, and key account management
Review, authorise, and regularly reassess customer credit limits
Manage credit holds and order releases, ensuring consistent and commercially sound decision-making
Drive month-end processes, including statement distribution and debtor communications
Monitor and achieve targeted Days Sales Outstanding (DSO)
Prepare and present ageing analyses and over-60-days outstanding reports
Provide accurate forecasting of DSO, accounts receivable balances, and cash inflows to support cashflow planning
Manage and coordinate legal collections processes where required
Support internal and external audits, including year-end statutory audits
Ensure compliance with relevant credit legislation and internal credit policies
Champion continuous improvement initiatives, including system and process enhancements (ERP/SAP focus)
Train, coach, and develop team members, providing regular feedback and performance guidance
Skills & Experience:
Minimum 3–5 years’ experience in a Credit Control or Credit Management role
FMCG or high-volume environment and dealing with large national retail or key accounts experience
Proven experience managing and developing a credit control team
Strong working knowledge of South African credit legislation including the National Credit Act
Solid understanding of end-to-end order-to-cash processes
Advanced proficiency in ERP systems Microsoft Excel
Qualification:
Tertiary qualification
Credit Management level 1, 2, 3 highly beneficial
Contact ALEXANDRA MALONEY on 021 418 1750, quoting the Ref: CTF022787.
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