Objective of this Scope of Work
The main purpose of this position is to strengthen the Corporate Service Department (CSD) Demand Programme with an experienced Senior Project Manager to manage the front-loading projects defined by leading, planning, organising, and controlling resources in accordance with a combination of the approved project management methodology of the Customer. The resource will ensure delivery against the Project scope and objectives according to specification, time and within budget.
Scope of Services Definition
The scope will include but will not be limited to:
Define the Project scope and work breakdown structure in collaboration with key stakeholders to ensure a common understanding of Deliverables and the approach;
Facilitate preplanning, plan, and schedule tasks, oversee the day-to-day execution, monitor progress, evaluate performance, and bring the Project to a close;
Represent the team interests towards relevant stakeholders and work out improvement for areas of tension within the Agile transformation;
Building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on healing and problem solving;
Support the team to improve their technical work by reviewing results and establish lessons learned as well as track the improvement;
Ensure that all Project documentation, Deliverables, and reports are timeously produced, approved, and maintained;
Define budget in collaboration with stakeholders and manage expenditure against the budget;
Identify and manage Project risks, constraints and changes; ensuring that the Project plans are well managed and approved;
Establish and manage relationships with all stakeholders, role players and service providers to ensure commitment to a common goal;
Establish and effectively manage a Project team - clearly defining roles and responsibilities for the delivery of Project outputs;
Direct and coordinate activities of Project team members to ensure the Project progresses according to the approved schedule, producing the expected Deliverables, within budget and according to specification and quality standards; and
Provide leadership and motivation to project team members throughout the Project life cycle.
Key responsibilities:
Prepare for Projects:
Clarifies and agrees the CSD programme priorities, activities, and resources with the business and respective stakeholders;
Assesses the project impact and readiness for project initiative, identifying key barriers;
Develops Project Management plans (e.g. stakeholders’ management, training, coaching, communications, and resistance management);
Develops Project Management material and content with the assistance of the
appropriate Specialists;
Engages with stakeholders to obtain buy-in to the project initiative; and
Incorporates successful Project Management solutions from other initiatives into Project plans.
Executes the Projects:
Promotes the need for and benefits of Project Management as part of the Project initiative;
Drives the development and delivery of business cases for CSD programme;
Prepares the business cases and submissions to the respective governance committees for investment approval;
Selects appropriate pilot sites and tests Project Management plan/activities at pilot site to ensure appropriateness for further roll-out in business unit;
Executes Project Management plan in line with project initiative scope and budget;
Executes specific activities with allocated resources to achieve Project Management plan;
Manages the impact of the Project initiative at business until level;
Provides feedback to stakeholders on Project initiative progress and risks;
Facilitates the resolution of resistance and barriers to the Project initiative;
Implement the Project;
Ensures effective transfer of ownership of the Project to business and support areas (e.g. CSD, BSTD);
Assists the business to “own” the Project initiative and commit to its reinforcement;
Evaluates Project initiative through post implementation review; and
Accepts responsibility for the measurement of benefits realisation for Project initiative.
Project Management:
Project manages the Project Management plan;
Proactively identifies issues and risks (conscience of the project), providing feedback to Project Management Programme Manager;
Manages Project Management activities in line with other initiative components (e.g. technology and process);
Continually reviews and revises Project Management staffing, timelines, and scope; and
Assigns and manages the outputs of Project Management consultants assigned to the Project.
Administration:
Provides updated actual and estimated hours and timelines, as well as expenses incurred and anticipated, to Project Management Programme Manager;
Ensures timeous administration in the Project Management areas of training, communication; and
Provides progress reports to the Project Management Programme Manager.
Integration and Capacity building:
Facilitates the building of a project culture and Project management capability in the business unit;
Shares learnings from Project initiatives across the project community to enable knowledge management;
Keeps abreast of leading-edge Project Management practices and tools;
Revises the Project Management approach to include best practice and improved efficiencies; and
Works with the Programme Manager to optimise the assignment of Project resources.
Knowledge, experience and personal competencies
Education and experience:
Bachelor’s Degree in Commerce or an equivalent qualification (at NQF7 level);
A project management qualification;
Solid knowledge of the project management discipline; and
A minimum of five to eight years’ experience in project/programme management.
Job Related Knowledge and Skills Requirements:
Industry, organisational and business awareness,
Continuous improvement
Continued learning and/or professional development
Project compliance management
Project change management
Project planning
Develop, co-ordinate and/or facilitate training
Communication management
Stakeholder management
Project reporting
Additional requirements:
Experience in a banking environment (advantageous);
Facilitation;
Promoting team work;
Planning and organisational skills;
Conceptual thinking;
Effective communication;
Drive for results;
Service and stakeholder focus;
Judgement and decision-making skills;
Impact and influence;
Analytical and problem-solving skills;
Resilience; and
Managing complexity and ambiguity.
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