We are seeking a skilled Technician with at least 2 years’ experience in an OT environment specialising in access control and Time & Attendance systems. The role involves installation, maintenance, and troubleshooting of turnstiles, readers, controllers, and related hardware, as well as basic network support (LAN, IP addressing, cabling). A+/N+ and electronic certification are essential. The ideal candidate is client-focused, able to work independently in the field, and committed to delivering reliable technical support while adhering to safety and service standards

What you'll do:

• Infrastructure Support & Maintenance
  • Perform installation, configuration, and maintenance of turnstiles, access readers, and controllers.
  • Conduct regular inspections and preventative maintenance on T&A hardware.
  • Troubleshoot and resolve faults in controllers, power supplies, cabling, and peripheral devices.
  • Replace and repair faulty devices or components when required.
• Network & System Support
  • Perform first-level troubleshooting on network connections (LAN, cabling, switches) related to T&A systems.
  • Escalate advanced networking or system issues to support engineers where necessary.
  • Verify connectivity between controllers, readers, and backend systems.
  • Assist with firmware upgrades and configuration of T&A devices.
• Incident & Request Management
  • Log, update, and resolve incidents and service requests within agreed SLAs.
  • Provide accurate fault descriptions and resolution details in the ticketing system.
  • Escalate unresolved or complex incidents to the appropriate support group.
• Collaboration & Client Engagement
  • Work closely with system engineers, support engineers, and vendors to restore services.
  • Communicate effectively with site operations and security personnel during fault resolution.
  • Provide user guidance on basic system functionality when required.
• General Duties
  
  • Assist with inventory and stock management of spare parts (readers, controllers, cables, power supplies).
  • Participate in scheduled maintenance windows and onsite support visits.
  • Ensure compliance with health, safety, and client site access requirements.
  • Maintain documentation of installations, repairs, and changes for knowledge base purposes.

Your Expertise:

• Function related experience: 2 Years of Experience in an OT environment

Qualifications:

• Essential Qualifications
  • Grade 12
  • A+/N+
  • Electronic certification
• Preferred Qualifications
  • IT Relevant Diploma

Personal Attributes/ Soft Skills:

• Technical Skills:
  
  • Knowledge of access control/time & attendance hardware (turnstiles, readers, controllers).
  • Basic networking knowledge (IP addressing, cabling, troubleshooting switches/routers).
  • Understanding of power supply systems (UPS, low-voltage systems) beneficial.
  • Familiarity with system monitoring and ticketing tools.
  • Ability to read technical diagrams and wiring schematics.
• Soft Skills:
  
  • Ability to work independently in the field and under pressure.
  • Good communication skills with both technical teams and non-technical end users.
  • Professional client-facing manner with strong customer service orientation.
  • Organised, reliable, and detail-oriented.