Job Summary
We are seeking a skilled and versatile Copier Technician with strong IT and networking experience. The successful candidate will be responsible for the installation, configuration, maintenance, and troubleshooting of multifunctional printers (MFPs) and copiers, including brands such as Olivetti and similar. This role requires a combination of hardware expertise and IT/networking capability to ensure seamless integration into client environments.
Key Responsibilities:
- Install, configure, and commission copiers and multifunctional devices at client sites
- Integrate devices into client networks (TCP/IP, DNS, DHCP, etc.)
- Configure scan-to-email, scan-to-folder (SMB), and user authentication settings
- Set up user profiles, access controls, and print management features
- Diagnose and repair hardware faults on copiers and printers
- Troubleshoot software, connectivity, and network-related issues
- Perform firmware updates and ensure devices are running optimal configurations
- Provide basic end-user training on device functionality
- Conduct preventative maintenance and routine servicing of equipment
- Liaise with clients to resolve technical issues efficiently and professionally
- Maintain accurate service records and job reports
Minimum Requirements:
- Proven experience as a Copier Technician or similar role
- Hands-on experience with copier brands such as Olivetti, Kyocera, Ricoh, Canon, or similar
- Configuration and full troubleshooting
- Strong understanding of networking fundamentals (IP addressing, routing basics, network protocols)
- Experience with Windows environments, Active Directory
- Knowledge of scan configurations (SMTP, SMB, FTP)
- Ability to troubleshoot both hardware and software issues
- Valid driver’s license (essential)
- Own reliable vehicle (essential)
Key Competencies:
- Strong problem-solving and diagnostic skills
- Excellent communication and client service ability
- Ability to work independently and manage time effectively
- Attention to detail and technical accuracy
- Adaptability in fast-paced, client-facing environments
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