Purpose of the role
Process Specialist is responsible for defining, analyzing and documenting business processes spanning across TCR departments in regards to onboarding, managing and servicing clients. The key objectives are to define new processes to support the take-on of new clients, and to document and improve efficiency and effectiveness of existing processes. The individual must therefore have experience in process analysis, design and mapping and monitoring, and well as business analysis and customer engagement
Minimum requirements (Qualifications and Experience)
Technical and Behavioral Competencies Required Working knowledge of:
Process analysis and mapping
Understanding of client data and integration
Understanding of credit collections lifecycle
Experience with collections systems: Cas/E4/Vision/CACS/Sharefile/QMS
MS office (Word/Excel/Powerpoint)
Six Sigma certification preferable
High attention to detail
Problem Solving Skills
Planning and organizing skills
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