Job Summary
Location: La Mercy
Industry: Manufacturing & Engineering | IoT & Telematics | Renewable Energy | Distribution
The Call Centre Manager will be responsible for leading and managing a technical sales call centre, ensuring optimal team performance, sales growth, and exceptional customer engagement. The role requires a strong technical background combined with proven leadership ability to drive results across specialised engineering and technology-based solutions.
Key Responsibilities:
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Manage and lead a technical sales call centre team to achieve sales and performance targets
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Provide strong leadership, coaching, and mentorship to team members
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Monitor call centre KPIs, sales metrics, and service levels
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Develop and implement strategies to improve sales performance and customer experience
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Work closely with technical and operations teams to ensure accurate product knowledge and solutions
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Ensure compliance with company policies, processes, and quality standards
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Prepare and present regular performance and sales reports to senior management
Minimum Requirements:
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Minimum of 3 years’ experience in a call centre managerial or supervisory role
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Proven leadership and people management skills
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Excellent technical background, preferably within manufacturing, engineering, IoT, telematics, renewable energy, or distribution environments
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Strong sales acumen with experience managing technical sales teams
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Excellent communication, problem-solving, and decision-making skills
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Ability to perform under pressure and manage multiple priorities
Key Competencies:
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Strong leadership and team development capabilities
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Strategic thinking and results-driven mindset
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High level of technical understanding and adaptability
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Customer-focused with a sales-oriented approach
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