Technical Sales Representative

Language

English (Zulu or Afrikaans will be beneficial)

Qualification

Post matric qualification in engineering ND/BTech/BEng (Mechanical, Mechatronics, Electrical, Electromechanical, Chemical)

Experience

Salary

0-2 years

• Working experience in Internal Sales; Admin experience important; Experience with pump sales or technical will be an advantage but is not essential as candidate will be groomed
• Market related, depending on the level of applicant
• Plus provident fund
• Bonus subject to company performance and individual performance

Core Responsibilities

Internal Sales Duties:

• Provide strong back office support for all sales activities, internal and external.
• Assist customers with technical enquiries and issuing of accurate quotations nationally. This includes email, telephonic and in person.

• Be able to spec competitor pump equivalents and offer solutions to customers.

• Be technically strong to read and understand pump graphs, bill of materials and drawings.

• Understand product to application fit (training will be provided).
• Prepare quotations, with the use of price lists, suppliers, intranet system and global factory communications. Quotations will be prepared for pumps, spares, repairs, field services and systems.
• Prepare system proposals and prepare supporting documentation write ups.

• Ensure the completion of the sales process from enquiry to successful delivery and payment.

• Proactively follow up on offers made and constant liaising with customers regarding status of orders and back orders.
• Retrieving order numbers, processing proforma invoices and proactively following through with implementation.
• Support branch manager and external colleagues when on the road.
• Ordering of local buy out products.
• Assist in deliveries and collections.
• Update company sharepoint documents and lean kit daily.
• Development of the Busch business in the province by:

• Practicing value added selling and upselling – always sell more that is asked for.
• Performing lead generation for key segments. Uncovering new opportunities whether via websites or through existing customers.
• Assist in growing the key business units.

Accounting / Administrative Duties:

• Creditors – retrieve supplier quotations and invoices. Process supplier purchase orders.
• Debtors – action debtors report for outstanding payments owed.
• Debtors – send invoices and statements and collect payments from customers when required.
• Control and reconcile petty cash.

• Completing sales reports for senior management when required.

• Filing of all documents.
• Source parts required for all non-Busch products.
• Assist with walk-in customers.

• Assist in deliveries and collections of stocks, supplier parts and pumps for service.
• Prepare spares and pumps that must be picked for delivery/collection by customers.
• Provide follow ups for the business units growth.

Stock Control Duties:

• Keep control of all Durban stock.
• Order stock for MRP and customer orders from head office weekly.
• Do cycle counts and stock counts.
• Receive, count and sign off stock.
• Control stock in warehouse. Receive stock deliveries and coordinate outgoing stock.

Other

• Prepare marketing material for the branch when required.
• Purchasing of monthly office consumables.
• Co-ordinate customer events when required such as golf days, road shows, lunches, and refreshments.
• Must adhere to all health and safety requirements and assist in its upkeeping.
• You will be expected to drive continuous improvement and lean development within the business. Achievement of business plan targets and alignment to company core values in particular.
• Assist in meeting the branches key performance indicators.

• Any other duties as requested by senior management.
• Duties are subject to change

Training

This role is an internal position in a technical product related environment for technical sales and administration. The new employee will follow a structured orientation and training programme:

• Approximately one-week orientation training in Johannesburg and/or one-week in Cape Town, depending on time allowance.
• One-week with the Durban sales team and in the service centre.

• Thereafter two-weeks will be given to complete all relevant online sales and technical training. This will be to learn on products and segments

• On the job training will continue in the sales dept under the guidance of the sales team manager

Character Traits

• Must be a proactive individual
• Must be energetic and helpful
• Must be a team player and people’s person
• A good communicator verbally and in writing

• Strong technical abilities in pumps/compressors/spare parts
• Must have a natural love for closing a deal or making a sale
• Strong ability to work accurately with numbers and information
• Must be able to multitask and enjoy a high-performance environment

Work experience

The following will be beneficial, but is not essential:

• Previous experience in internal sales in a company focusing on sales and support of a technical product (such as pumps, compressors, valves etc) to an Industrial customer base such as food, beverage, automotive, chemical, pharmaceutical, plastics.

Experience dealing with agents/distributors/re sellers of a product is a benefit