Telephone and first line response to sales channel partners/ customers as required for the product responsibility.
Planning and execution of Service tasks in the region on site.
Performs warranty services and installations only where no SCP’s are appointed
Executes technical corrective actions only where no SCP’s are appointed
Supports SCP with corrective repairs as per escalation process
Provide feedback on quality and corrective actions from field to the Operations Management in his region
Provides support to SCP’s regarding service level agreements
Provides basic technical training after installation only where no SCP’s are appointed
Independent and appropriate realization of trainings for target groups under use of the given course description and training documents.
Training development and didactics
Development of specific trainings for different target groups including course descriptions, training documents
Usage of modern training methods, media and teaching strategies.
Using given Academy standards and agreed processes in collaboration with interface partners in the Academy as well as other relevant departments.
Adaptation and actualization of trainings
Adaptation of trainings for specific target groups as well as the training documents to fulfil the learning targets, taking the training standards and agreed processes into account
Cooperation with interface partners in the Academy as well as other relevant departments
Independent preparation appropriate for target groups and evaluation of trainings
Technical/clinical/sales-related qualification, ideally in one of the segments as well as a continuing education, mainly in the educational area along occupational experience or Studied in a pedagogic/technical/clinical field and first work experience
Experience in the medicine-technical area, experience in the realization of trainings
Ability to communication fluently in Business English and preferably French (verb and written)
Valid Drivers License
Technical knowledge of electronic equipment
IT Networking Skills:
CCNA or Comptia Network+ or equivalent.
CCNA(Cisco Certified Network Associate)Technical knowledge of electronic equipment
IIS(Internet Information Services)
HIS(Hospital Information Systems)
LIS(Lab Information Systems)
**Kindly be advised that only shortlisted candidates will be contacted**