Job Summary
Qualification- Matric / Senior Certificate
- Relevant qualification with technical background
- Valid drivers license
- Computer literate
- Experience in HR
- Customer Service
- Staff Management
- Delegating and directing service tasks and monitoring the progress of current projects.
- Track and report on technical team productivity.
- Service targets.
- Implement technical strategy in responsible regions.
- Managing service team members to ensure the team's objectives, services and sales goals are met.
- Team time management and scheduling
- Leave management
- Territories
- Targets
- Planning of technician trips:
- Local
- Cross border
- Productivity reports on technical team members and monthly reporting to Technical Director.
- Bi-annual KPI reports on service department staff and reporting through to Technical Director and HR department.
- Auditing work on customer service to ensure the company's high standards, efficiency, and productivity goals are met. (Survey’s / customer follow ups)
- Identify gaps in current processes, amend and implement required changes to improve efficiency within the department.
- Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
- Monitoring department issues and client complaints to create methods to lessen recurring issues.
- Customer site visits where required.
- Maintaining strong relationships with manufacturers, dealers, and sales representatives.
- Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processes.
- Working in collaboration with our “system third party vendor” (BPO), implement Tech Connect, identifying and ironing out any issues.
- Daily liaison with the Technical Director.
- Inter department liaison:
- Finance
- Admin
- Stores
- Sales
About
Objective Personnel is a professional recruitment partner and placement agency that has been making it’s mark on the industry for over 40 years. The company boasts a highly stream-lined service that offers its clients the freedom to focus on running their businesses while Objective Personnel deals with recruitment. Objective Personnel is well suited to filling any vacancy, from entry level to the CEO, and everything in between. If your business has employment opportunities that need filling, Objective Personnel will help you fill them with competent and qualified screened candidates. Situated near Johannesburg, Objective Personnel focuses on the whole of South Africa.
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