+2 more
Clear All Filters
Verified Ad
Job Summary
Duties:Program Development: Design and deliver training initiatives covering service standards, technical skills, compliance, and safety.
Onboarding & Training: Conduct new hire inductions and ongoing skills workshops for all departments.
Performance Evaluation: Monitor staff performance, evaluate training effectiveness, and identify skill gaps.
Leadership Coaching: Mentor team leaders to support employee career growth and improve service quality.
Operational Standards: Ensure compliance with company procedures, health, safety, and brand standards.
Content Creation: Develop manuals, presentations, and digital, multimedia training aids.
Reporting & Strategy: Measure KPIs like guest satisfaction and staff retention to refine training initiatives.
Requirements:
A degree in Hospitality Management, Human Resources, or related field
Proven experience in hospitality training, with a strong background in food & beverage, front office and luxury operations.
Exceptional communication, interpersonal, presentation, and leadership abilities.
Knowledge of training software, LMS, and property management systems (PMS).
Standard Operating Procedures (SOPs), grooming, and cross-cultural communication skills
Craven Cottage CC
Recruiter
Error!
Success!
You have successfully created your alert.
You will receive an email when a new job matching your criteria is posted.
Please check your email. It looks like you haven't verified your account yet. Here's what you're missing out on:
- Response from employers
- Being able to log in and update your profile
- Apply for more jobs
Didn't receive the link? Resend Verification Link