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Job Summary
ResponsibilitiesInternal Sales:
- To develop sales with existing customer accounts by communicating product offering, promotions and superior customer service
- Gain new business with existing customers by exploiting product sales and new business opportunities by identifying new clients to be contacted
- Build internal relationships with existing distributors
- Arrange appointments on behalf of the External Sales Team where applicable
- Supply samples, literature and quotations to all potential customers and existing customers within your remit
- Support the Management team with other tasks/duties when required
- Conduct outgoing calls as well as receiving incoming calls
- Accurate reception, logging and processing on Demand of all incoming orders
- Prepare detailed quotations, including availability, price and delivery forecast effectively and efficiently in accordance with company procedures and requirements
- Take a pro-active approach to understanding product applications and alternatives
- Stock Awareness
- Raise all necessary documentation, including other acknowledgments
- Amend customer orders where necessary
- All orders confirmations to be completed on a daily basis
Effective Customer Service:
- Providing customer liaison, advise on dispatch dates/standard lead times
- Providing Account Liaison, with regard with regard to customer account and/or sales status
- Liaise with other departments, Sales, Procurement, Logistics and Production to maximise the customer experience
- Returns – Arrange and progress returns in liaison with warehouse and accounts personnel
- Create replacement orders where appropriate
- Invoice queries – handle customer enquiries on charges
- Pro-Forma invoices – raise and check daily amounts received, take credit card payments
- Advising customer within the areas of responsibility feel positive that enquiries and complaints will be dealt with in a competent manner
- Listening to customer requirements effectively and efficiently and where necessary implement actions accordingly
- Providing office support for the externally team
Thank you for applying with RAREcruit!
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