Bosch Car Service seeks an Experience Service Advisor in the AFTERMARKET Motor Vehicle Industry with a positive attitude and a caring personality.
We are in the process of opening our third branch in September 2022.
We have one branch in Randburg, that has been going for 23 years and our second branch Cobble Walk Centre Durbanville has been going for one and half years and doing extremely well.
If you feel you qualify for the position, please email your UPDATED resume, and copy of your ID to us. chantelle@durbanvilleauto.co.za
Please may we request that you only apply if you qualify according to our criteria below?
To qualify, you must have the following:
Skills & attributes required:
1. Technical vehicle & parts knowledge
2. Excellent communication skills
3. Excellent problem-solving skills [administrative, technical, customer queries, and complaints]
4. Be able to work under pressure
5. Leadership and supervising skills
6. Excellent organizational skills
7. Planning and time management skills
8. Interpersonal skills
9. Mediation skills
10. Good Administrative skills
11. Target driven
Requirements:
1. Minimum 5 years of knowledge and experience in the aftermarket motor vehicle repair and service industry
2. Manage daily workflow
3. Work towards achieving monthly targets
4. Open and close workshop [must have own transport]
5. SA Driver’s license
6. SA Citizen
7. Must have a Smartphone
8. Work overtime
9. Work on Saturdays
Service Advisor Responsibilities:
1. Manage booking calendar
2. Receive and handover customer vehicles
3. Attend to the fleet and private customers
4. Carry out pre-inspection
5. Open Job cards
6. Plan and allocate daily jobs [technicians]
7. Manage work in progress with technicians & fellow service advisors
8. Assist telephonic, email, and walk-in customers
9. Quote customers [booked in and walk in]
10. Plan and manage drivers
11. Time manage [parts ordered and received]
12. Carry out final quality control inspections with technicians
13. Discuss invoice with the customer and receive payment
14. Work with petty cash
15. Nurture and expand customer base
16. Work towards monthly targets
17. Invoice fleet debtors
18. Attend to creditors [payments and returns]
19. Attend to debtors [invoice and allocate payments]