Customer Success Coordinator (Remote Working)
Friday, 19 March 2021
Automotive - Automotive Service
R8 000,00 - R14 000,00 (PER MONTH)
To achieve our ambitious goals, we're looking for a Customer Success Coordinator to join our Consumer and Operations team. In this role, you will be responsible for delivering value to our customers and developing strong relationships with clients that drive adoption and high customer satisfaction. You will also gather customer insights to share with the Growth and Technology teams and support the organisation on expansion and retention initiatives.
You will have the opportunity to:
Take ownership when solving the service needs of our customers, mechanic and external partners.
Support existing customers with best in practice service
Uses systems (e.g. CRM) to track and conduct all customer-related activities and deliverables, pipeline management, and revenue projection
Make outbound and inbound calls to customers to answer questions, book and manage customer car repair and maintenance appointments.
Work with other team members, customers, and partners to help resolve issues and collect payments.
Support fast-paced, centralised operational customer coverage
Regularly participate in furthering the development, implementation, and automation of critical business processes.
We are looking for someone who:
Tech-savvy with solid typing skills and the ability to navigate multiple programs and screens
Is a seasoned professional within the customer service industry