Purpose of the job:

Contributes to the total effectiveness of the department by processing accurate orders, controlling stock levels, and communicating openly with customers and export countries; solving problems proactively in a timeous manner and maintaining business relationships.

Experiential and Educational requirements:

• Matric
• 3-5 Years related experience
• Relevant tertiary degree (Advantageous)
• Computer Literacy: Intermediate MS office and SAP experience

Essential duties and responsibilities:

• Achieve financial objectives
• Raising accurate Sales Orders and Purchase Orders within SAP and ensuring FIFO for Goods Receipts (Maintain Order Balance)
• Ensure orders are processed to export country within required timing,
• Ensure system pricing information is accurate and up to date to allow for invoicing to be completed within lead-time,
• Understand Inventory levels (Reviewed Daily) and involve in initiatives to reduce aged / obsolete stock (PIPELINE Management),
• Ensure that stock is dispatched within agreed terms
• Ensure that Invoice queries are corrected within the month of processing and variance calculations are provided to management for checking and authorisation
• Minimise risk exposure due to air and hand carry shipments
• Maintain customer information - Contacts Database, Order Files
• Maintain strong communication to develop a detailed understanding of customer needs, building relationships and effective partnerships,
• Assist with implementation of action plans if customer satisfaction rating is below acceptable level
• Directly involved in the handling of all customer complaints relating to your area of responsibility
• Co-ordinate shipping schedules and communicate this information for order balance, calculation, and information sharing (Weekly)
• Comply to Standard Operating Procedures
• Ensure that SAP processing is up to date and correct regarding Orders and Pricing
• Identify Operational issues and tracked these with management to resolve timeously
• Submit Kaizen ideas to improve operational efficiencies and enhance team effectiveness and profitability
• Gather Information and Report/Consult with Management regarding the need for urgent shipments and priority support from TTC-Exp
• Ensure that ALL irregular operations are reported to management immediately for understanding and prompt action/resolution to avoid risk
• Process and Check Customer Orders confirming Accuracy, Fluctuations and submission timing in accordance with TTC-Exp deadlines
• Ensure forms are handed to Management for Authorisation and that check sheets are completed and order forms are uploaded/submitted
• Submit and track Request for Quotations - Providing all the necessary detail to TTC-Exp and/or TTC-Mid
• Ensure that accurate Rundown Sheets are created with detailed supporting history for discussion with TTC-Exp/TTC-Mid
• Strive toward continuing professional growth, improving sales skills, business acumen, and product knowledge
• Active involvement in training initiatives and strive toward better results (Personal Development Plan and Career Development Plan)
• Actively work toward performance objectives and targets and communicate to Management where concerns are met
• Continue to ask question to develop a deeper understanding of problems/conflict
• Maintain appropriate interpersonal relationships with employees, peers, and customers
• Ensure that Company policy is adhered to, particularly but not limited to Office Hours, Lunch Breaks, and Security
• Ensures that work area is clean, secure, and well maintained [5S]
• Completes special projects and miscellaneous assignments as required
• Participate in Quarter end Inventory Verification at stock count (Audit)
• Ensure daily visits to the warehouse to directly understand stock