Salesman

REQUIREMENTS

• Matric

• Certificate in Sales or a relevant field (NQF 5)

• Up to 3 years as a sales representative or in a similar role within the retail environment

• Computer literacy (Basic MS Office and SAP, ERP systems, and other job-specific software systems)

• Knowledge of sales principles, practices, and procedures.

• Communication skills (both verbal and written)

• Proactive

• Action-oriented

• Problem-solving and analytical skills

• Flexibility

• Planning and organizing

• Customer-focused

• Resilient.

RESPONSIBILITIES

• Actively sell the services and products to potential clients and render the highest standards of customer service to achieve departmental targets

• Sales operations

  • Actively source new sales opportunities and close sales to achieve departmental goals and targets

  • Increases company revenue by managing and negotiating with clients, generating leads, qualifying prospects and managing sales of products and services

  • Actively researches competition and monitors market activities to position the company favourably within the market

  • Forecasts sales, development of sales strategies and models and evaluate their effectiveness

  • Evaluates needs and builds a productive relationship

  • Daily/ weekly/ monthly tracking and target reports for the relevant stakeholders

  • Maintains and grows client base within the relevant area of sales

  • Attends meetings, sales events and training to keep abreast of the latest developments

  • Canvasses and opens new customer accounts based on their viability as future customers

  • Monitors monthly sales per customer using the sales management process

  • Daily extrapolation of sales information from the ERP system to assess actual units against target units and implements a plan of action if necessary

  • Provides monthly feedback to the regional manager on all activities relating to the customer

  • Introduces new marketing and promotion ideas and assists the customer in aligning strategy with that of the company (marketing strategy)

  • Hosts regular trade evenings and suitable entertainment to promote the product and grow/ develop customer relations

  • Initiates and monitors all promotional activity to develop and grow existing customer base and market share in consultation with the customer and regional manager

  • Assists with the credit application process

  • Co-responsible with debtors for effective, timeous collection of outstanding debtors' monies

  • In collaboration with debtors, ensures that all outstanding debtors are less than 45 days at all times

  • Assists debtors' staff in resolving customer queries

  • Proactively manages customers with potentially high risk for the company and liaises with debtors in respect of any action planning that needs to be done

  • Ensures that vehicles and other company equipment are maintained in accordance with company policy and procedure

  • Attends monthly meetings with the regional manager to provide status feedback on new business

• Stock control

  • Liaises with the warehouse on an ongoing basis to ensure optimal availability of stock in an effort to resolve any outstanding queries

  • Assists with the consignment stock process when required

  • Monitors buying patterns of all customers to assist in the forecasting of stock requirements every month

  • Monitors stock rotations and replenishes new stock in need

  • Monitor claims stock

  • Assists the customer in managing their own stock levels and mix

• Compliance

  • Operates within controls and procedures to ensure the integrity of XCE

  • Reports risks or areas of concern to management within own operating area

  • Promotes compliance with all relevant regulations and procedures to prevent fruitless, wasteful and irregular expenditure

• Customer service

  • Maintains effective working relationships with employees and customers to render the highest quality of services

  • Identifies and solves problems whilst demonstrating a high level of integrity in line with XCE core values

  • Ensures daily and weekly discussions take place with stakeholders to ensure that all customer queries are followed up and satisfactorily resolved

  • Provides regular presentation/ training to customers on products and pricing to ensure that the customers are kept up-to-date with technical product changes

  • Assists customer liaison department with maintaining customer base by updating customer information when necessary

  • Provides the customer with stands, POS material, claims and rotation procedure training

  • Updates the customer database by providing new information regarding new customers and/ or updating existing information

• Cost control

  • Supports the effective and transparent use of financial and other resources

  • Ascertains whether correct pricing structures are in place at all times

  • Manages and monitors gross profit daily and implements an action plan if necessary

  • Reduces operational costs by optimising company resources (cell phone, car) and curbs unnecessary expenses

  • Limits expenditure, reduces costs and ensures deviations from budgetary limits are reported to the direct manager