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Job Summary
Role Overview We are looking for a highly organised, hands on Office Manager to oversee daily office operations, administration, customer care, compliance, and internal coordination. This role sits at the centre of the business and requires someone who can manage people, processes, and pressure without losing the plot. You will be responsible for keeping the office running smoothly, teams aligned, numbers accurate, and problems resolved fast. Key Responsibilities Financial and Administration • Process and manage monthly debit orders • Handle failed payments, follow ups, and reconciliations • Oversee client billing related queries • Assist with basic financial reporting and controls • Liaise with finance and external service providers when required People Management • Manage the Admin and Customer Care teams • Provide clear direction, task allocation, and daily priorities • Monitor staff performance and productivity • Recruit new staff members as required • Coordinate onboarding of new employees • Arrange and conduct staff training and refresher sessions • Manage leave schedules, attendance, and basic HR administration • Handle disciplinary processes when required Operations and Reporting • Compile weekly and monthly reports for the Operations Manager • Monitor onboarding, installations, and service activations • Track cancellations, suspensions, and retention efforts • Manage and report on churn and retention statistics • Oversee recoveries coordination and tracking • Ensure internal processes are followed consistently Client and Account Management • Manage retention processes and cancellation requests • Initiate and manage legal action for defaulting clients • Coordinate with legal partners and ensure documentation is accurate • Handle escalated customer complaints and sensitive cases • Ensure professional and timely client communication Stock and Assets • Manage stock levels and stock movements • Track devices issued, returned, and written off • Coordinate stock orders and supplier communication • Ensure stock controls and reporting are maintained Systems and SIM Management • Manage the company SIM card accounts • Monitor SIM usage, activations, suspensions, and cancellations • Liaise with network providers when required • Ensure accurate SIM allocation to devices Ticketing and Escalations • Manage internal tickets, tasks, and escalations • Monitor turnaround times and resolution quality • Ensure issues are routed to the correct departments • Follow up on unresolved or overdue queries Office Management • Oversee day to day office operations • Ensure the office is functional, organised, and compliant • Manage office supplies and service providers • Enforce company policies and procedures • Act as the main coordination point between departments • Support management with ad hoc operational tasks Additional Office Manager Duties Included • Process improvement and workflow optimisation • Documentation of procedures and internal controls • Ensuring POPIA and basic compliance standards are followed • Backup support for admin or customer care during peak times • Crisis management when systems, staff, or clients go sideways Requirements • Proven experience in an Office Manager or Senior Admin role • Strong leadership and people management skills • Excellent organisational and multitasking ability • Strong attention to detail and follow through • Confident handling difficult clients and sensitive situations • Comfortable working with systems, reports, and operational data • Strong communication skills • Ability to work under pressure and meet deadlines What We Offer • Full time permanent position • Central role within a growing operational business • Authority to manage teams and processes • Stable working hours • Opportunity to grow with the company This role is not for spectators. It’s for someone who takes ownership, keeps things moving, and fixes problems before they become fires.
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