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Job Summary
Key Responsibilities
Workshop & Parts Coordination
- Follow up and coordinate progress with the workshop and suppliers regarding parts ordered.
- Manage and streamline ordering of parts
- Liaise with accounting department
Client Communication & Service
- Liaise with clients and provide regular updates on the progress of their vehicles.
- Handle client enquiries, complaints, and vehicle-related matters professionally and efficiently.
- Understand client needs and build strong customer relationships.
Claims & Reporting
- Manage claims processes for both private and insurance cases.
- Assist with quoting procedures, including handling supplementary items in insurance packages.
- Calculating and confirm claim costs.
- Provide continuous feedback and reporting to the Managing Director.
Administration & Process Improvement
- Monitor administration procedures and identify opportunities to improve efficiency and client service.
- Suggest and implement systems to optimise workflow and customer experience.
- Maintain accurate records and ensure strong administrative quality and follow-through.
Requirements
- Matric
- Fully bilingual (Afrikaans and English)
- Strong administration and computer skills.
- Excellent organisational ability and attention to detail.
- Strong process management and process improvement capability.
- Confident reporting skills and the ability to communicate clearly with management.
- Good client relationship and customer service skills.
- Strong administrative writing skills.
- Experience in a similar role (workshop, claims, insurance, or automotive environment) is advantageous.
Helderberg Personnel
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