Job Summary
We're seeking a Customer Data Clerk who has experience in maintaining accurate customer information, managing high volumes of daily tickets, and supporting operations through effective customer communication and data processing. This role requires strong attention to detail, excellent communication skills, and the ability to work efficiently in a fast-paced environment.
Key Responsibilities
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Update and maintain customer details across multiple platforms
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Contact customers telephonically to verify and confirm information
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Reactivate and delete customer profiles as required
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Process and issue daily tickets (700 per day)
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Manage email correspondence with customers and operations controllers
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Follow up on deliveries not received and missing items
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Liaise with customers and controllers to resolve delivery-related issues
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Log, investigate, and follow up on incident reports and credits
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Process credits accurately and update credit sheets
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Answer incoming calls from the customer centre
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Handle customer queries relating to profiles, deliveries, and credits
Skills, Experience & Requirements
- Must have matric
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Previous experience in a customer service, data capturing, or administrative role
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Strong attention to detail with high levels of accuracy
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Ability to manage high volumes of work under pressure
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Excellent verbal and written communication skills
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Strong problem-solving and follow-up skills
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Customer-focused and deadline-driven
Systems & Computer Literacy
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Must be computer literate and confident working across multiple platforms
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Strong working knowledge of Microsoft Outlook, Teams, Excel, and Word
Hours/Roastered Shifts
Week 1 & 3: 5 days worked @ 12 hours and 2 days off
Week 2 & 4: 4 days off and 3 Days working @ 12 / 8 hours
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