Job Summary
Purpose of role
- The position is responsible for the monitoring, administration and reporting on the various activities and processes in the IT department and its service providers.
- The duties include liaising with internal and external stakeholders.
- Perform quality assurance based on the specialized requirements of the role.
- Should be able to ensure strong stake holder management ito Communication i.e. feedback to clients, managing clients, responding to clients, attend to queries timeously
- Engage in a professional manner whether it be verbal or face to face
- Have the ability to communicate via different communication channels
- Ensure that the brand or image of SEB is always maintained by adhering to the values (in keeping in line with the KPI and values of the company)
- Be a strong team player
- Have both industry knowledge and experience
- Ensure that the role is carried out with the relevant accuracy, attention to detail and following instructions.
- Ensure that judgement and attention to detail is applied to the role
- Ensure that the role is completed within required deadlines and should have the ability to organize, plan, set goals and deliver accordingly.
- Strong interpersonal skills as cross team collaboration is required.
- Have the ability to innovate in the role
- Quality of work should be thorough
- Conscious of the abuse of company resources
Responsibilities
- Administer, monitor and report on:
- Administer, Monitor and report on requests from and to Service Providers
- Monitor and report on Desktop support cases
- Administer, monitor and report on Procurements
- Administer, monitor and report on the office’s physical security systems (What are they supposed to do here?)
- Internal audits of hardware and software
- Assist with external ICT audits
- Document, implement and maintain processes with service providers according to SLA’s
- Document, implement and maintain inter-departmental processes
REPORTING
- Prepare monthly and ad hoc reports as and when requested
QUERY RESOLUTION
- Attend to queries or inquiries within the required timelines
- Provide assistance to internal clients and service providers where necessary
INNOVATIVE & TEAM PLAYER
- Be able to work independently with minimal supervision
- Build and maintain supportive relationships both internally and externally
RELATIONSHIP MANAGEMENT
- Build and maintain positive relationships with all clients and service providers
- Build and maintain supportive relationships with teams internally
- Ensure that all communication sent internally and externally is dealt with professionally
TIME MANAGEMENT
- Devote the whole of your time, attention and abilities during working hours to the discharge
- Meet production standards in terms of quantity and quality.
- Manage work outflow timeously
Qualifications
- Matric
- 2+ years experience in Administration, preferable in an IT environment
Characteristics / Skills required
- High level of attention to detail
- Ability to work with limited supervision
- Solutions orientated
- Quick learner
- Team player