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General Manager - Urgently needed
Career Pathfinders Monday, 16 March 2026 1Job Summary
Operational Partner/General Manager. World Class 5* Lodge & Spa Hazyview To lead the restructuring of its iconic Retreat estate in Hazyview, Mpumalanga, Consolidating 13 tented suites, 2 villas, spa, restaurant, and agricultural assets into a high-performance entity. Qualifications: Degree in business/hospitality/management; 5–10 years multi-departmental leadership; 10 years Hotel Management experience in 5* properties required. This on-site role reports to the owner. The position priorities hands-on leadership, HR transformation, and operational excellence—financial understanding is valuable but secondary to proven change management grit. Executive Overview The Retreat is undergoing a pivotal clean-slate transition to professionalize operations, optimize the R25m annual turnover, and restore its world-class status. The GM will drive operational consolidation, workforce restructuring (exiting union structures for a high-performance team), and cultural transformation to unify farm and lodge staff. Core Responsibilities Leadership & HR Execute total HR restructure: recruit core team, develop personnel policies, foster trust/accountability to resolve remuneration/tip disputes. Set KPIs for heads of department, ensure legal compliance. Operations & Guest Experience Oversee day-to-day management for five-star standards across tented suites, villas, spa (SalonBridge), restaurant (Tablet POS), and farm. Conduct daily meetings with heads-of-departments.Error!
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