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An eclectic Hotel in the vibrant neighborhood of Knysna is looking for a passionate Front Office Host (Supervisor) to support as established team. Let us know if you have what it takes.
CANDIDATE MINIMUM REQUIREMENTS
Education:
• High school graduate with hospitality experience / hospitality qualification.
• Must speak, read, write, and understand English at a professional level.
• Computer literate (Windows Office – Excel, Word and Outlook)
• Working knowledge of Opera.
• General knowledge of HR and the labour law.
Work experience:
• Previous front office management experience essential.
• Familiar with all duties and procedures in Front Office / Reservations Department
• MS Office (Word, Excel and Email) is essential
• Opera experience is essential
Other:
• Must have a SA ID
• Must have a valid driver’s licence and own transport
• Reliable, responsible and dependable to fulfil obligations
• Attention to detail
• Willingness to lead, take charge and offer direction
• Ability to multitask
• Show initiative by taking control of task
• Excellent communication skills
• Friendly and service orientated
Tasks (include but not limited to):
• Ensure smooth operation of the reception area
• Ensure guests are greeted, checked in and allocated apartments / rooms promptly and courteously
• To ensure reservations are taken correctly and courteously
• Ensure credit control procedures are strictly adhered to
• To ensure guest accounts is kept up to date
• Ensure effective and speedy check out facilities
• Ensure collection and delivery of luggage to apartments / rooms are done efficiently
• To ensure that the reception area is correctly managed
• Ensure that the switchboard is efficiently and effectively managed
• Must be willing to work hospitality shifts (weekends and public holidays), hospitality hours and overtime when requested
• Carrying out any other duties as may be reasonably required by management
• Ensure that guest house rooms / apartments are serviced and maintained to the standards
• Make sure all front of house areas is clean and tidy at all times
• Ensure the back of house is clean and free of clutter
• Ensure the smooth operation of Housekeeping daily
• Daily spot checks of apartments and rooms to ensure standards
• Checking of all monthly stock takes for amenities, chemicals and linen for Housekeeping
• Reporting and follow up of all maintenance issues pending or outstanding
• Assisting with the overseeing of the maintenance department in the absence of the Facilities Manager.
• Be familiar with the Health & Safety measure of the property
• To ensure regular on-the-job training is training place in your departments
• Ensure dress code of staff is up to standard
• Holding regular performance appraisals with senior staff, identifying areas for development and training needs
• Be readily available to deal with problems and complaints
• To circulate regularly throughout Front of House areas. Maintaining high profile with guests and staff
• Ensure accurate and timeous submission of all reports and administrative work
• Prepare and submit annual budgetary information and updates as required by Financial Manager
• To ensure effective liaison between Reservations & Front Office and other departments (e.g. Housekeeping)
• Act as a Duty Manager when required
• To attend all management meetings as required
To apply for the position, please forward a motivational letter, an updated CV with a picture of yourself to consultant2@careercustodians.com
**Please note that only successful candidates will be contacted. Should you not hear from us within 5 days – please consider your application unsuccessful**
To browse all our vacancies, please log on to our website – www.careercustodians.com
MINIMUM REQUIREMENTS:
· Grade 12 or equivalent
· Accommodation Certificate/ Hotel School diploma is advantageous
· Previous experience in the same or similar position in a hotel environment
· Familiar with all duties and procedures in Front Office / Reservations Department
· Minimum 2-5 years Reservations Experience Opera Experience
· Third language is advantageous
· Strong administrative skills (MS Office essential)
· Exceptional telephonic and written communication, and guest relations qualities
· Use initiative and be a team player, willing to go the extra mile
· Comfortable with and knowledge on reservation systems (such as Opera, Nightsbridge) - In the know of Online Travel Agents and their workings beneficial (Booking.com, Expedia ect)
· Eagerness to learn and gain destination knowledge of Cape Town, Langebaan, Hermanus, Knysna important but not limited to
· Well knowledgeable in various areas of travel (international, domestic business)
· Ability to supply guests with relevant information for their travel/holiday
· Ability to work under pressure and manage high volume of bookings
· Must be willing to work shifts, including late night shifts, public holidays and weekends Duties and Responsibilities – but not limited to Accurately record and process Reservations made by phone/email in the Property management system (Opera)
· All correspondence –e-mail to be acknowledged and answered within 24 hours Liaison with clients and VNL Properties- maintain professional and cordial relations Process amendments to reservations such as extensions, early departures, etc Manage “no show” reservations by investigation and recording of same Record special billing arrangements for reservations in all business segments All reservation details: special requests, arrival times, value adds etc to appear on correspondence accurately and in PMS - properties to be aware of guests special requests to meet and exceed guests expectations
· Maintain knowledge of special rates/ offers/ promotions
· Immediate communication, to front office, of amendments to on the day arrivals.
· Follow up on all provisional bookings. Ensure that the bookings are confirmed with deposits / full prepayments / voucher numbers where applicable.
· Follow-up on any special requests, tourism service bookings and arrival times.
· Communication of any special / VIP bookings to Travel Support Manager and Front Office.
· Guest complaints and follow up – communicated to the Travel Support Manager Accept waitlist reservations, record and follow up on PMS Upsell or actively sell specials and packages to improve revenue
· Responsible for all reservations and quotations generated within Travel Support, for the Village n Life portfolio of properties and services
· Promote and sell all products and services within our group, utilizing up-selling and suggestive selling techniques
· Maintain a high level of product and service knowledge of all properties
· Accurately record and process reservations in the property management system (OPERA)
· Maintain professional and cordial relations with clientele
· Maintain knowledge of special rates/ offers/promotions
· Meticulous processing and follow-up of all reservations
· Adhere to the company booking policies and procedures
Job Description :
Reservations Consultants are responsible for all calls, reservations and quotations for all properties within the Village & Life portfolio through the Travel Support Channel platform.
QUALIFICATION: Matric Certificate. Qualification in Hospitality and Tourism not essential, but preferred.
EXPERIENCE: Minimum of 2 years experience in the same or similar position
Level 2 minimum Microsoft Office (Word, Excel, PowerPoint and Outlook in particular)
DUTIES AND RESPONSIBILITIES
Product Knowledge
Customer Relations
Sales
Reservations
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